IT Technician Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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IT Technician Resume Sample (Full Text Version)

Rafael Alcocer

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Highly skilled IT Technician with a strong educational background and proven track record of delivering top-notch technical support to clients. Proficient in enhancing customer service and ensuring the optimal function of hardware and software systems. Exceptional communicator with advanced technological knowledge and a commitment to excellence. Detail-oriented with impeccable critical thinking abilities and demonstrated success in collaborative team environments.

Work experience

08/2017 - 08/2019, IT Technician, Ameritech Data Solutions, Inc., Mankato, MN, United States

Provided professional technical support to clients, educating them on the company's software programs and applications.
Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in server installation.
Improved customer service and satisfaction, increasing from 84% to 95% within two years.
Completed system backups, configured desktops, laptops, and printers, promoted new products and services, and executed assigned tasks.
Recognized by executives for exceptional performance.

Education

09/2013 - 05/2017, Computer Science, Concordia University, Montreal, Canada

Achieved a GPA of 3.96, ranking in the top 5% of the program
Awarded the 2016 Academic Excellence Award
Participated in Debate Club, European Society, and Physics Society

09/2009 - 05/2013, High School, Colegio Estudiantes Las Tablas, Madrid, Spain

Achieved 1st prize in the National Engineering Competition, earning the prestigious 2012 Principal's Award
Participated in extracurricular activities including Computer Club, Engineering Society, and Math Society.

Skills

Languages

Spanish

English

German

Software Skills

Microsoft Office

Freshdesk, ServiceGuru

LiveAgent, Zendesk

Zoho Desk

Life Skills

Analytical Skills

Communication Skills

Critical Thinking

Good Team Player

Multitasking

Time Management

Volunteering

09/2015 - 05/2016, Vice President, Concordia University Physics Society, Montreal, Canada

Certificates

04/2019, Google IT Support Professional Certificate, Coursera

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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