Modern Call Center Resume Sample

Land your next job more easily and find inspiration for your own resume with this professionally written Modern Call Center resume sample. Copy and paste this resume sample at no cost or rewrite it directly in our HR-approved resume creator.

Rewrite Sample with AI

Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

Created with

Previous sample

Created with

Next sample

Previous sample

Next sample

This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.7 (27 votes)

Modern Call Center Resume Sample (Full Text Version)

Amaranto Renno

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Dynamic and results-oriented Call Center Representative with a consistent history of excelling in customer communication and issue resolution. Skilled in teamwork, possessing strong analytical abilities, and adept at thriving in high-pressure, fast-paced settings with tight deadlines.

Work experience

06/2019 - 06/2020, Call Center Representative, RFJ Group, Inc., Glasgow, United Kingdom

Managed customer inquiries via phone and email, consistently meeting their needs and requirements.
Improved customer satisfaction with services, raising satisfaction rates from 87% to 95% in one year.
Exhibited exceptional communication and organizational skills, maintaining accurate documentation and filing systems.
Trained and supervised new staff, and generated detailed reports and statements.
Recognized as Employee of the Month for consistently exceeding expectations and achieving all set targets.

Education

09/2015 - 05/2019, Business & Management, University of Glasgow, Glasgow, United Kingdom

Achieved First Class Honours, ranking within the top 5% of the Programme.
Active member of Clubs and Societies including Business Club, Economics Society, and Marketing Society.

09/2011 - 05/2015, Gymnasium, State High School Giovanni Berchet, Milan, Italy

Graduated with Distinction, earning Grade 1 (equivalent to A/excellent) in all 4 subjects.
Awarded the 2014 Principal's Award for achieving extraordinary academic results.
Participated in extracurricular activities such as Fitness Club, Math Society, and Tennis Club.

Skills

Languages

Italian

English

Spanish

Software Skills

MS Office

Five9

Zendesk

LiveAgent

Soft Skills

Analytical Skills

Attention to Detail

Communication Skills

Good Team Player

Problem-solving

Time Management

Volunteering

09/2016 - 05/2018, Senior Living Assistant, University of Glasgow, Glasgow, United Kingdom

Certificates

10/2019, Certified Customer Support Expert, ICSA

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI