Relationship Manager at ICICI Bank Resume Sample

Hired by: ICICI Bank

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Relationship Manager at ICICI Bank Resume Sample (Full Text Version)

Vladimir Amardan

Date of birth: 10/3/1987

Email address: hello@kickresume.com

Phone number: 555-555-555

Summary

Dedicated professional with several years of valuable experience in customer service, grievance resolution, and cash handling. Adept at managing and exceeding customer expectations through effective communication, problem-solving, and conflict resolution skills. Proven ability to handle financial transactions with precision and integrity, ensuring compliance with company policies. Committed to delivering exceptional service and resolving issues promptly. Seeking to leverage my expertise to contribute to a customer-focused team and drive operational excellence.

Education

06/2023 - 06/2025, Finance, Master of Business Administration, Lovely Professional University, Phagwara, Punjab

06/2019 - 05/2022, Retail Management, Bachelor of Business Adminstration, Indira Gandhi National Open University, Saket, New Delhi

Work Experience

01/2020 - present, Associate, Reliance Retail, New Delhi

Delivered high quality customer service as per SLAs.
Effectively increased revenue through cross-selling and upselling of products.
Managed the cash and non-cash transactions of the business.
Delivered resolutions to customer grievances in a timely manner.
Generated leads for the financial products offered by the company.
Performed audits as per regulations and guidelines.

09/2019 - 12/2019, Intern, Aiming Solutions, New Delhi

Managed the company's social media profiles on various platforms like (Facebook, Instagram, and Twitter).
Achieved targeted goals through strategic ad placements and A/B testing.
Utilized analytics tools to track key performance metrics.
Conducted market research to identify the target demographics.
Generated engaging content for various social media platforms.
Managed the content calendar to ensure a consistent posting schedule,

Certificates

04/2024, Wealth Management, CRSIL & NISM

05/2023, Advance Diploma in Banking and Finance, CQS Training Pvt. Ltd

03/2023, Investment Analysis and Portfolio Management, Finladder

06/2021, Advanced Diploma in Retail Management, Indira Gandhi National Open University

06/2021, Customer Relationship Management, Amity University

04/2021, Tally ACE, Tally Education Pvt. Ltd

01/2020, Advanced Diploma in Digital Marketing, Simply Digital

Skills

Microsoft Office

Customer Service

AML/KYC

Trade Finance

Cash Handling

Site Operations

Strengths

Teamwork

Multitasking

Flexibility

Communication

Goal Oriented

Languages

Hindi

English

Punjabi

Projects

03/2020, Travelnfoodstories.com

Developed and managed a personal travel and food blog focused on sharing travel experiences and culinary adventures.
Successfully grew website traffic by implementing various strategies and promoting content on social media platforms.
Created and curated engaging content including articles, photos, and videos.

Position Overview:

As a Relationship Manager, you will be responsible for fostering and maintaining strong relationships with clients or customers. Responsibilities include understanding client needs, providing personalized service, and offering tailored solutions to meet their goals. Collaborate with internal teams to address client concerns, anticipate future needs, and ensure customer satisfaction. Your strong communication skills, ability to build rapport, and strategic thinking will be essential in driving client retention and loyalty. Join our team to play a key role in nurturing long-term relationships and contributing to business growth.

Company Overview:

ICICI Bank is one of India's largest private sector banks, offering a wide range of financial products and services. Founded in 1994, it has emerged as a key player in the Indian banking industry. ICICI Bank provides services such as retail banking, corporate banking, investment banking, and wealth management. With a vast network of branches and ATMs, along with digital banking solutions, ICICI Bank caters to the diverse financial needs of its customers, both in India and internationally.

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