Technical Support Engineer Resume Template

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Technical Support Engineer Resume Template (Full Text Version)

Zhen Liang

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Experienced Technical Support Engineer with a demonstrated history of delivering exceptional technical support and customer service to clients. Skilled in maintaining PC hardware and software, training new personnel, and cultivating strong relationships with both employers and clients. A proactive team player with excellent communication skills and a deep understanding of technology. Seeking a challenging Technical Support Engineer role with a dynamic company that values growth and innovation.

Work experience

06/2017 - 06/2019, Technical Support Engineer, Super Micro Computer, Inc., Rotterdam, Netherlands

Provided technical support and customer service to clients, conducting research and analysis of client issues, and maintaining PC hardware and software.
Installed operating systems, configured servers, and developed and implemented new processes and procedures to enhance customer service quality and efficiency, resulting in a 45% increase in efficiency within 2 years.
Recruited and coordinated new employees, actively participated in weekly team meetings with managers and the Board of Directors.
Maintained documents and records, performed various clerical duties, and completed tasks as needed.
Awarded Employee of the Month for outstanding performance.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Groningen, Groningen, Netherlands

Achieved First Class Honours, ranking in the top 5% of the Programme.
Participated in clubs and societies including Astronomy Society, Engineering Society, and TEDx Club.

09/2009 - 05/2013, Gymnasium, Yangzhou High School, Yangzhou, China

Achieved Graduation with Distinction, earning Grade 1 (equivalent to A/excellent) in all 4 subjects
Awarded the Best Graduate Award in 2013
Participated in extracurricular activities including Computer Club, Math Society, and Physics Society.

Skills

Languages

Chinese

English

German

Computer Skills

Microsoft Office

Freshdesk, Zendesk

LiveAgent, JIRA Service Desk

AzureDesk, Desk.com

Interpersonal Skills

Analytical Skill

Communication Skills

Leadership Skills

Organizational Skills

Teamwork

Time Management

Volunteering

09/2011 - 05/2012, Class President, Yangzhou High School, Yangzhou, China

Certificates

02/2019, Google IT Support Professional, Coursera

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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