Operations Manager bei Massy Stores Lebenslaufbeispiel

Led, trained, implemented, and monitored:

• Store procedures to ensure the team executes to maintain operational standards
• Performance Management guidelines of the team to ensure efficiency with increasing sales and meeting individual and store targets
• Employee engagement initiatives
• Stock Management; (instrumental in reviewing stock management procedures applicable to the retail industry)
• Events and promotions to increase sales respectively
• Visual merchandising efficiency

• Led, trained, implemented, store procedures and monitored the performance of the team to ensure efficiency with increasing sales and meeting individual and group targets through a KPI driven environment
• Identified operational best practices and implemented process improvement procedures to increase productivity and efficiency.
• Succeeded in reducing customer wait time at the branch by recommending the reduction of some activities
• Managed efforts to grow new business, increased existing revenue, and provided top-level customer service to new and existing accounts. Achieved over 300% in sales growth.
• Stock Management
• Coordinated events and promotions to increase sales respectively
• Met Ashley Home Store visual merchandising international standards via auditing and coordinating staff duties
• Verse in Microsoft Office Suite and office management procedures 

Led managers, trained, implemented, and monitored:

• Store procedures
• Performance of the team to ensure efficiency to increase sales and individual and branch targets
• Stock Management; (instrumental in reviewing stock management procedures applicable to the Optical Chain)
• Events and promotions to increase sales respectively
• Managed visual merchandising standards 

This Leadership Certification influences every industry where true leadership is needed. It's tailored for the personal growth of leaders who would like to make an impact through positive influence on others.

The MSc.IIEM programme is based on an established, long running post graduate programme from the Instiute for Manufacturing in the UK. 

 Focused on the fundamentals of strategy, marketing, entrepreneurship, human resource management, operations management and process design.

(Marketing Concentration), Upper Second Class Honors.-University of New Brunswick

An Honors Business Management Associates Degree

• Sponsorship Team Member
• Graphic Designer
• Event Planner

I was a helping hand to those in need at Unicomer Group Volunteer Week in 2018, 2017, 2016.

The TSL Group United Way Charity Planner and Coordinator    March ‘09- April ‘10                                                                           

• Haiti Relief Fundraiser February-April ‘10                                          
• The Green Way Fundraiser  August-Sept.’09

Forum:“An Entrepreneurial Discussion”

Developed, planned and coordinated a forum where issues related to start-up businesses were discussed with guest speaker Mr. Anthony Welters spouse of US Ambassador Beatrice Welters in partnership with UWI Roytec.

Former Consultant & AVP Operations

AVP Human Resources