A Front-line employee is a crucial part of an organization, directly interacting with customers, clients, or guests. They serve as the face of the company, providing assistance, answering questions, and ensuring a positive experience. Front-line employees can be found in various industries, such as retail, hospitality, and customer service. Their responsibilities include addressing inquiries, processing transactions, and resolving issues promptly and professionally. They play a pivotal role in building strong customer relationships and maintaining the company's reputation for excellent service. Front-line employees are essential for delivering quality experiences and contributing to the organization's success.