Mystery Shopper Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Mystery Shopper Resume Example (Full Text Version)

VALERIA PARKER

E-mail address: hello@kickresume.com

Phone: 555-555-5555

PROFILE

Dedicated customer service professional with 4 years of experience in client relations. Actively participates in workshops, collaborates with colleagues, and provides detailed reports on service quality. Committed to ensuring the highest level of customer satisfaction and contributing to company success. Skilled in providing professional references, maintaining a positive image, and excelling in high-pressure environments. Strong communicator with a focus on guest satisfaction and accountability for high-performance standards.

ACCOMPLISHMENTS

Received "Employee of the Year" and "Employee of the Month" for outstanding service at the Blue Ops Inc.

EMPLOYMENT HISTORY

09/2015 - 09/2019, Mystery Shopper, Blue Ops, Inc., California, USA

Provided high-quality feedback and wrote comprehensive reports to enhance the quality of service offered during shopping experiences.
Assisted businesses in increasing sales by improving customer service awareness.
Prepared shopper demographics and scenarios in advance.
Conducted secret visits to various establishments including retail stores, banks, casinos, hotels, and restaurants.
Managed weekly project management meetings, fostering team spirit and driving key performance indicators.
Created, designed, and deployed data and operation review presentations.
Identified consulting opportunities to drive growth and retention requirements with clients.

08/2011 - 08/2015, Mystery Shopper, Pirate Staffing, Haines City, FL, USA

Completed descriptive and well-written narrative summaries of each experience, justifying any subjective ratings.
Made decisions based on general instructions and practices, requiring interpretation.
Provided recommendations for solving problems of moderate complexity and importance.
Sought assistance when faced with difficult and unpredictable situations.
Delivered high-level customer service and staff training to meet customer service standards.
Resolved service issues in assigned units in a timely and respectful manner.

EDUCATION

06/2018 - present, Bachelor of Science in Psychology, Boston University, Boston, MA, USA

SKILLS

Languages

French

English

Spanish

Interpersonal Skills

Analytical Skills

Communication Skills

Teamwork

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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