Analysis at GDIT Resume Sample

• Deployed and managed virtual desktop infrastructure, resulting in a notable 30% reduction in hardware costs and significantly enhanced user experience.
• Implemented and maintained robust security protocols for virtual desktop environments on the Navy Network (TRANET).
• Collaborated with cross-functional teams to successfully troubleshoot and resolve technical issues, resulting in an impressive 20% reduction in system downtime.
• Streamlined and automated virtual desktop provisioning processes, leading to an exceptional 50% reduction in deployment time and heightened efficiency.
• Updated Group Policies and provided exceptional application support to ensure smooth operations.
• Coordinated seamlessly with vendors and software specialists to meet stringent testing requirements.

• Led thorough evaluations of existing procedures and implemented necessary adjustments to meet evolving demands.
• Formulated and presented comprehensive project proposals to stakeholders, outlining scope and anticipated timeline.
• Facilitated developmental meetings for esteemed clients, resulting in updated business operations.
• Achieved a 70% reduction in design time through the implementation of best practices and streamlined course development processes.
• Designed and implemented assessments and user polls to gauge course effectiveness and made necessary modifications to content and delivery to achieve optimal student learning outcomes.
• Successfully led a team of six instructional designers in the development of 60+ curriculum, user stories and learning materials.

• Produced flowcharts and diagrams to streamline operational processes and promote seamless workflows.
• Upgraded computer system interfaces to optimize information sharing and improve efficiency.
• Worked closely with upper management to devise and implement innovative strategies to achieve organizational goals.
• Devised a customized methodology to enhance decision corroborate reporting for management teams.
• Collaborated with infrastructure personnel and departmental decision makers to identify, recommend, design, and implement cost-effective technology solutions.
• Oversaw project charters and schedules for Department of Defense clients.
• Managed multiple assignments in a fast-paced setting and maintained open communication with stakeholders, managers, and staff to guarantee that project deadlines were met and remained on baseline throughout the project lifecycle.

• Managed and administered 1,000+ end-user accounts and permissions, insuring adherence to security best practices and correct access provisioning.
• Identified and reported negative hardware performance trends and system issues, rendering effective remediation solutions to optimize system performance.
• Rendered exceptional technical support to customers, resolving over 300 inquiries and complaints daily.
• Delivered comprehensive training to internal and off-site users, optimizing systems maintenance, effectively resolving recurring issues.
• Directed remote and on-site testing and troubleshooting for various software on multiple servers, assuring operational readiness and seamless system performance.

• Executed complex solution development and reporting purposes by designing and implementing SQL queries.
• Maintained, optimized, and managed advanced SQL queries, views, and stored procedures across multiple databases with minimal supervision.
• Produced high-quality database solutions that surpass expectations in terms of stability, reliability, and performance.
• Acquired custom database objects and supplied outstanding application support via the creation of stored procedures.
• Independently managed workload and collaborated effectively with team members to complete larger scale tasks within a distributed team environment.
• Coordinated with project management staff to control timely delivery of database development initiatives and adherence to project scope.

• Spearheaded user acceptance testing implementation by highlighting meticulous defect documentation, identifying bottlenecks, and executing precise test cases with a strong emphasis on quality assurance.
• Supervised the resolution of bugs and tested fixes, providing valuable QA perspective to developers that led to the resolution of persistent issues.
• Formulated comprehensive testing procedures for developers and future testing applications to streamline the testing process.
• Led rigorous functional and compatibility tests on new programs or updates, comparing them to existing applications to guarantee seamless integration.
• Successfully executed Agile and Scrum frameworks, meeting deadlines, releasing updates on schedule.
• Proficiently debugged code and identified root causes of problems through meticulous configuration files and logs review.
• Directed extensive testing and review of vendor products to insure meeting quality standards and meeting the needs of stakeholders.

• Spearheaded the management of administrative logistics related to events planning, event booking, and event promotions with exceptional attention to detail.
• Orchestrated the full spectrum of event coordination for larger parties and gatherings, from conceptualization to execution.
• Expertly organized, coordinated, and executed in-office events while prioritizing the delivery of superior customer service.
• Provided invaluable support to senior leadership by developing comprehensive status reports on all aspects of event planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development.
• Cultivated strong, collaborative relationships with suppliers and vendors, resulting in special volume pricing discounts and increased availability of resources.

• Monitored, maintained, updated project schedule, documentation, progress, and change requests while providing weekly status updates.
• Communicated audit results and presented recommendations to Project Manager, stakeholders, and management.
• Conducted extensive project audits for over 15 different projects while reviewing changes to project staffing, scheduling, and resources.
• Prioritized customer feedback to improve business direction and implemented necessary changes.
• Acquired a comprehensive Software Test Plan for critical Extract Transfer and Load (ETL) procedures, resulting in a 60% reduction in troubleshooting errors.
• Operated within Agile and Scrum frameworks to deliver releases every 4 weeks with well-organized sprints.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Collaborated closely with product and engineering team members to define and grow new product concepts.
• Coordinated and maintained the strategic flow of business intelligence data to users.

• Conducted comprehensive analytical investigations, utilizing data to identify and address complex business and clinical situations, with a strong focus on trend identification and interpretation.
• Collaborated with the data loading developmental team to lead and influence optimal database structure for reporting support, ensuring successful implementation and execution.
• Spearheaded the design, development, implementation, and support of Business Intelligence (BI) and analysis tools, specifically utilizing Tableau to deliver comprehensive insights and actionable recommendations.
• Developed and executed a Master Test Plan for over 50 databases and warehouses, as well as provided ongoing support for System Software Test Plans.
• Addressed and resolved complex warehouse performance and access issues to ensure optimal data availability and accessibility.
• Developed comprehensive data warehouse models to direct sourcing, transformation, and extraction processes, streamlining data flow and driving operational efficiency.
• Coordinated the strategic flow of business intelligence data to users, optimizing data utilization and driving operational efficiency.
• Conducted thorough analysis and tracking of data to prepare forecasts and identify trends, providing critical.

·       Developed comprehensive technical workflows by documenting procedures in a private wiki to educate newly hired staff.

·       Conducted extensive observations of in-progress operations to identify key steps for technical instructions and improve efficiency.

·       Constructed Software Test Plans by collecting process documentation and applying in-depth knowledge of software testing methodologies.

·       Formulated and enhanced test cases to improve the success of manual software testing, utilizing a reliable, comprehensive approach.

·       Collaborated effectively with developers and product owners to remain up to date on product features and intended functionality.

·       Defined customer requirements and created clear, unambiguous project plan specifications to ensure successful project outcomes.

• Coordinated and managed patient charts while accurately documenting all relevant information across multiple company software programs.
• Maintained electronic records for hundreds of patients with a keen eye for detail, ensuring the data was consistently accurate and complete.
• Verified and inputted patient insurance, demographic, and medical data into software, always confirming the information was correct.
• Transferred patient records to relevant parties as needed in a timely and efficient manner.
• Provided courteous assistance to patients, staff members, and insurance representatives, maintaining a professional and compassionate demeanor.
• Gathered extensive patient medical history, medication information, symptoms, and allergies with great attention to detail.
• Organized patient records for research and review to ensure accuracy and completeness, utilizing meticulous organizational skills.
• Evaluated patient requests to determine urgency and made appropriate referrals to medical staff, consistently prioritizing patient care.
• Fostered positive relationships with patients, ensuring they felt comfortable and supported throughout their procedures.
• Collected and processed specimens for routine checks and diagnostic testing with precision.

• Provided emergency call center operations for Sacred Heart Hospital, servicing over 500+ patients.
• Coordinated Life-Flight Emergency Operating Landing Procedures for critical and life-threatening patients to ensure timely and effective care.
• Controlled, supported, and organized life-threatening responses by directing hospital specialty staff to different areas of the hospital, resulting in successful patient outcomes.
• Trained and improved hospital critical response time to patients by 60% through targeted training and development initiatives.
• Achieved high customer satisfaction ratings through proactive one-call resolutions of customer issues, demonstrating exceptional communication and problem-solving skills.

• Spearheaded the development and implementation of training programs that substantially elevated officer proficiency and job performance.
• Successfully led the integration of cutting-edge surveillance software at the Ascend Performance Materials Chemical Plant, resulting in comprehensive security coverage.
• Conducted thorough site reviews and security audits, delivering insightful recommendations to higher management based on comprehensive analysis and findings.
• Provided expert leadership to security teams and responded to emergency situations with decisive and effective action.
• Administered Homeland Security-compliant random vehicle inspections for over 1,000 vehicles and 3,500 employees.

• Operated database and servers to manage high volumes of incoming and outgoing phone calls for over 1,000 employees.
• Proficiently utilized various operating systems including Windows Vista, Windows 7, Windows 10, and Windows apps such as Excel and PowerPoint.
• Advocated for end-users by conducting testing and problem analysis for server, desktop, and IT infrastructure work.
• Monitored network performance and prepared statistical reports for both real-time and historical measurements.
• Collaborated with vendors to swiftly resolve network outages and periods of reduced performance.
• Diagnosed and resolved UNIX and Windows processing problems, resulting in increased company efficiency.
• Developed comprehensive documentation on start-up, shut down, and first-level troubleshooting of processes for the help desk staff.

• Employed exceptional intelligence gathering techniques to collect, verify, and analyze information from diverse military branches and sources, resulting in the provision of accurate and reliable data for mission-critical decision-making.
• Demonstrated strict adherence to safety protocols while handling Top Secret/SCI material in the work center, expertly training personnel on proper procedures for accessing classified documents.
• Provided comprehensive operation, navigation, and intelligence briefings to the Commanding Officer, leveraging strong knowledge of workforce assessment and project assignment to oversee operational and intelligence information with precision.
• Maintained the accuracy and reliability of over 3,000 Top Secret materials and procedures on a weekly basis for Battle Group Commanders, displaying effective time management skills.
• Exhibit outstanding mastery of written and verbal communication by preparing numerous intelligence briefings and presentations for supervisors.
• Supervised a 20-man watch team, including Horn of Africa (HOA) and Somalia deployments, requiring 24/7 manning.

• Monitored and maintained SIPRNET and NIPRNET Exchange Bridgehead Servers and accounts, providing technical support to over 5,000 Afloat End Users during deployment.
• Conducted scheduled and unscheduled ocean region shifts, developed, and executed transmission plans to insure seamless operations.
• Diagnosed and resolved system faults, malfunctions, and outages utilizing exceptional troubleshooting skills and provided technical support through phone, email, and remote administration.
• Produced high-quality intelligence products to support field operations by conducting research on intelligence targets and analyzing their significance in geopolitical context.
• Demonstrated expertise in operating Electronic Warfare (EW) equipment for detection, tracking, recognition, and identification, ensuring mission success.

• Demonstrates adept leadership as a watch supervisor, Air Traffic Controller, and section leader, while leveraging technical expertise in diverse warfare operations, navigation, and search and rescue to enhance operational efficiency.
• Facilitated seamless execution of Underway replenishment (UNREP) operations by collaborating with the Military Sealift Command (MSC), showcasing exceptional communication skills and significantly contributing to mission success
• Efficiently monitored and maintained NIPRNET and SIPRNET networks, employing onboard communication equipment and leveraging Global Command and Control System (GCCS-M) to proactively identify and resolve various issues, including email, chat functions, ships voice communications, and network errors
• Managed and enforced strict protocols for handling Top Secret / SCI material, ensuring its confidentiality and integrity.
• Implemented active measures in proficiently overseeing the proper disposal of Top Secret / SCI daily used materials, demonstrating adherence to industry best practices and established guidelines
• Demonstrated expertise in diagnosing and effectively resolving voice-related issues onboard ships, ensuring seamless communication, and enhancing operational efficiency

• Completed Bachelor of Applied Science (BAS) degree in Cybersecurity, which is based on the eight fundamental domains of the ISC2 Certified Information Security System Professional (CISSP) Certification
• Equipped with 17 industry standard certifications, including 9 at the associate level and 8 at the baccalaureate level, which are highly sought after by industry partners and recognized worldwide
• Strengthened theoretical knowledge through hands-on learning and real-world application of concepts
• Developed quantifiable skills in specific technologies and areas of expertise through completion of industry-standard certifications