Assitant Manager at Reliance Retail Resume Sample

Hired by: Reliance Retail

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Assitant Manager at Reliance Retail Resume Sample (Full Text Version)

George Marman

Email address: hello@kickresume.com

Phone number: 555-555-555

Summary

Dedicated professional with several years of valuable experience in customer service, grievance resolution, and cash handling. Adept at managing and exceeding customer expectations through effective communication, problem-solving, and conflict resolution skills. Proven ability to handle financial transactions with precision and integrity, ensuring compliance with company policies. Committed to delivering exceptional service and resolving issues promptly. Seeking to leverage my expertise to contribute to a customer-focused team and drive operational excellence.

Education

06/2023 - 06/2025, Finance, Master of Business Administration, Lovely Professional University, Phagwara, Punjab

06/2019 - 05/2022, Retail Management, Bachelor of Business Adminstration, Indira Gandhi National Open University, Saket, New Delhi

Work Experience

01/2020 - present, Associate, Reliance Retail, New Delhi

Delivered high quality customer service as per SLAs.
Effectively increased revenue through cross-selling and upselling of products.
Managed the cash and non-cash transactions of the business.
Delivered resolutions to customer grievances in a timely manner.
Generated leads for the financial products offered by the company.
Performed audits as per regulations and guidelines.

09/2019 - 12/2019, Intern, Aiming Solutions, New Delhi

Managed the company's social media profiles on various platforms like (Facebook, Instagram, and Twitter).
Achieved targeted goals through strategic ad placements and A/B testing.
Utilized analytics tools to track key performance metrics.
Conducted market research to identify the target demographics.
Generated engaging content for various social media platforms.
Managed the content calendar to ensure a consistent posting schedule,

Certificates

04/2024, Wealth Management, CRSIL & NISM

05/2023, Advance Diploma in Banking and Finance, CQS Training Pvt. Ltd

03/2023, Investment Analysis and Portfolio Management, Finladder

06/2021, Advanced Diploma in Retail Management, Indira Gandhi National Open University

06/2021, Customer Relationship Management, Amity University

04/2021, Tally ACE, Tally Education Pvt. Ltd

01/2020, Advanced Diploma in Digital Marketing, Simply Digital

Skills

Microsoft Office

Customer Service

AML/KYC

Trade Finance

Cash Handling

Site Operations

Strengths

Teamwork

Multitasking

Flexibility

Communication

Goal Oriented

Languages

Hindi

English

Punjabi

Projects

03/2020, Travelnfoodstories.com

Developed and managed a personal travel and food blog focused on sharing travel experiences and culinary adventures.
Successfully grew website traffic by implementing various strategies and promoting content on social media platforms.
Created and curated engaging content including articles, photos, and videos.

Position Overview:

As an Assistant Manager, you will play a pivotal role in supporting the operations and management of the organization. Responsibilities include assisting with day-to-day activities, supervising staff, and ensuring efficient workflow. Collaborate with the manager to develop and implement strategies for achieving organizational goals, monitor performance metrics, and address any issues that arise. Utilize your leadership skills, communication abilities, and problem-solving capabilities to motivate and support team members, maintain high standards of customer service, and contribute to the overall success of the organization. Join our team to make a significant impact on operations and help drive the organization forward.

Company Overview:

Reliance Retail, a subsidiary of Reliance Industries Limited, is India's largest organized retail chain, operating across various formats such as grocery stores, consumer electronics, fashion outlets, and more. Founded in 2006, Reliance Retail's extensive network spans thousands of stores across hundreds of cities in India. It offers a wide range of products and services catering to diverse consumer needs, from daily essentials to luxury items. Known for its focus on innovation, customer-centric approach, and commitment to providing high-quality products at competitive prices, Reliance Retail continuously invests in technology, infrastructure, and partnerships to enhance the shopping experience for customers and drive growth in the retail sector.

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