North Carolina Outward Bound School Associate Director Resume Sample

*Managed 150 customer accounts on a yearly renewal lifespan, ensuring $130,000+ worth of renewal revenue and varied upsell potential.

*Partnered with K-12 and postsecondary educators, administrators, and work-based learning organizations and staff to facilitate the successful implementation of the career exploration web-based platform for their staff, students, and other job-seekers.

*Led webinar training daily for new and established customers.

*Facilitated in-person training sessions across the country for various groups of new and established customers.

*Developed curriculum and materials that married customer's goals and KPI's with the tools and features of VirtualJobShadow.com.

*Provided initial and ongoing technical support.

*Created company-wide SOPs, initiatives, and departmental structure.

*Recruited and supported adult Girl Scout volunteers in Henderson, Macon, and Transylvania Counties.

*Mentored new Troop Leaders and Service Unit volunteers.

*Recruited girl members in the same three counties and within 26 schools, developing established Troops and helping to create new Troops each year.

*Grew Girl Scouting in Macon County by 75%, in Henderson County by 5%, and maintained membership goals in Transylvania County.

*Facilitated frequent volunteer training and meetings.

*Served on the Communication Team for the Council's integration of Salesforce CRM, ensuring a successful organization-wide transition.

*Created marketing and educational materials.

*Established and maintained systems of accountability and feedback.

*Mediated conflict and communication between volunteers.

*Effectively told the story of Outward Bound to potential Outward Bound students and their families.

*Answered email, online chat, and phone inquiries regarding all US-based Outward Bound courses and facilitated student enrollments.

*Provided timely, polite, amiable, and professional customer service.

*Created an online training program via Adobe Captivate for new staff training of database use, online protocols, and other job functions.

*Provided classroom and activity management in addition to facilitation of lesson plans for 7th-8th grade students.

*Supported faculty, staff, students, and their families in the daily functions and logistics of school life.

*Served as the primary point of contact for parent communication; acted as staff liaison to NCOBS.

*Provided therapeutic integrative massage and body treatments to guests according to ISM’s “Five Star Service” philosophy.

*Ensured exemplary customer service.

*Served in the following roles over ten years of employment:

• Lead Field Instructor
• Course Director
• Student Services Admission & Course Advisor
• Logistics Manager
• Educators Initiative Instructor
• Community Instructor, Unity Project

A Masters Degree based in educational technology, instructional design, e-learning, innovative curriculum creation for young adults and adults, and skill development for supporting educators in the integration of technology into their curriculum and classroom.

An individually-designed capstone degree rooted in environmental and recreational stewardship with an emphasis on experiential and interdisciplinary education.

An 8-week code immersion program focused on the skills needed to code, design, and deploy dynamic web applications on the Ruby on Rails framework. Topics included MVC, RESTful design, domain modeling, front-end frameworks, APIs, and an introduction to JavaScript & jQuery.