BlueLink International Customer Care Officer Resume Example

Hired by: BlueLink International

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BlueLink International Customer Care Officer Resume Example (Full Text Version)

Won Sun

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Qualified graduate from the University of Nevada, Las Vegas majored in Hotel Administration – Meetings & Events Management with previous hospitality, translation & interpretation and customer service working backgrounds. Fluent in English & Korean, and intermediate in Japanese. Proficient in MS Office and LMS.

Recent Work History

08/2017 - 04/2018, Interpreter, Korea Express Pro-Women's Volleyball Club, Gimcheon, Korea

Interpreted communication between an international player and the team.
Assisted an international player's living and adaptation in Korea and with team.
Created and initiated harmonized working atmosphere that led to win champions for regular and champion's leagues, and assisted my foreign player to achieve various awards like MVPs, MIP, Best 7 during the season.
Attracted the most audience with average 3,000 to 4,000 per match and increased average TV viewing rate in 0.6% compared to pervious season that also increased in popularity of pro-women's volleyball.

02/2015 - 10/2015, Agent/Interpreter, Korea Tourism Organization (KTO), Wonju, Korea

Responsible for online tourism data management including monitoring, correcting, distributing and devloping.
Assisted in coordinating familiarization trips in collaboration with Korean local tourism departments to help promote Korean tourism spots.
Translated English communication within the team as necessary by phone or e-mail.
Participated actively on SNS or mobile app renewal projects by reviewing and providing feedbacks about UI design, functions, structures, and etc.
Assisted team's general administration works like office supply management/arrangement, meeting/events preparation, documents collection/submission to upper division, etc.

05/2013 - 05/2014, Translator/Agent, Korea International Trade Association (KITA), Seoul, Korea

Translated import regulation or trade commerce documents from WTO, or international government resources, from English to Korean or vice versa.
Assisted in coordinating 25 or more industrial department meetings, business dialogues and etc from preparation to wrap-up.
Managed over 200 import regulation items against Korea on website, monitored its changes and updated information for members and relevant parties.
Edited weekly, monthly, and yearly e-newsletter, reports, and booklet in regards to import regulation status against Korea.

Education

08/2008 - 05/2011, Bachelor of Science, University of Nevada, Las Vegas, Las Vegas, United States

Major in Hotel Administration - Meetings & Events Management
Completed 1,000 hours of hands-on work experience in hospitality industry

Strengths

Adaptable

Communication

Multitasking

Resolving customer complaints

Teamwork

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