Without you, your clients would be lost. And you would be lost without a persuasive concierge cover letter. From coordinating transportation and reservations, to offering advice on itinerary planning, the hospitality sector relies on you for guest satisfaction.
But to get the job you want, you need to show your best qualities in an engaging and professional way. Our guide, filled with the best writing tips, customizable templates, detailed examples, and real-life samples, is here to help you achieve just that!
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Keep reading to learn all about:
- Delving into valuable concierge cover letter examples
- Formatting properly your cover letter
- Crafting an effective cover letter header & headline as a concierge
- Tailoring your concierge cover letter to the job
- Writing a compelling concierge cover letter introduction
- Describing your key skills & accomplishments as a concierge
- Including the right action words in your concierge cover letter
- Ending your concierge cover letter persuasively
- Avoding common mistakes in a concierge cover letter
- Pairing your cover letter with a relevant resume
- Exploring the average salary and job outlook for concierges
- Accessing the best job opportunities for concierges
Hotel concierge cover letter example
Why does this cover letter example work?
- Specific achievements and responsibilities: The candidate provides specific responsibilities and achievements from their previous role at Marriott International. These detailed descriptions help the employer understand the candidate's direct experience and the skills they can bring to the new role.
- Multilingual proficiency: The candidate highlights their multilingual capabilities. This is a valuable asset in the hospitality industry, where interacting with guests from diverse backgrounds is common. It demonstrates the candidate’s ability to communicate effectively with a broader range of clients.
What could be improved?
- Generic greeting: The letter is addressed to "Dear Recruiters," which feels impersonal. Research and use the name of the hiring manager if possible, or use a more personalized greeting like "Dear Hiring Manager" or "Dear [Specific Name]." This small effort can make your application stand out and show that you have done your homework.
- Weak conclusion: The closing paragraph is somewhat abrupt and lacks a strong call to action. Enhance the conclusion to include a call to action, expressing eagerness for an interview and reiterating enthusiasm for the role. For instance, "I look forward to the opportunity to discuss how my skills and experiences align with the needs of Holiday Inn. Please feel free to contact me at your earliest convenience to schedule an interview."
Porter cover letter sample
Why does this cover letter example work?
- Relevant experience: The candidate clearly outlines their relevant experience in both their most recent role and a prior position. This thorough description of past roles provides a comprehensive view of the candidate's experience, showing that they have a solid background in similar positions.
- Mention of specific skills and familiarity with tools: The candidate lists specific tools and skills they are proficient with. It shows that the candidate has hands-on experience with tools likely relevant to the porter's duties. It gives the employer confidence in the candidate's ability to handle the technical aspects of the job.
What could be improved?
- Weak conclusion and lack of call to action: The closing paragraph is brief and lacks a strong call to action. Enhance the conclusion by showing eagerness for the role and prompting further communication.
- Insufficient emphasis on achievements: While the candidate lists responsibilities, there is a lack of emphasis on specific achievements or impacts in previous roles. Highlight specific accomplishments to make the experience more impressive. For example, "At Sunnybank Hotel and Casino, I improved the efficiency of supply stocking by 20%, ensuring that public areas were always well-maintained and fully stocked with necessary items."
Hotel front door greeter cover letter example
Why does this cover letter example work?
- Passion for guest interaction: The candidate expresses a genuine enjoyment of interacting with guests and enhancing their experience. Highlighting a passion for guest services is crucial in the hospitality industry. It shows that the candidate is motivated by more than just a paycheck and is likely to go above and beyond to ensure guest satisfaction.
- Adaptability and diverse experience: The candidate illustrates versatility by mentioning experience in different types of establishments and roles. Showing adaptability and a range of experiences in different settings underscores the candidate's capability to handle various situations and meet different types of guest needs.
What could be improved?
- Limited quantifiable achievements: While the candidate mentions receiving excellent feedback, there are no quantifiable achievements or specific examples provided. Include specific accomplishments or metrics to demonstrate effectiveness. For instance, "Consistently received excellent feedback from management, contributing to a 95% guest satisfaction rate during my tenure."
- Lack of emphasis on professional development: The letter does not mention any efforts or achievements related to professional development or skills enhancement. Highlight any relevant training, certifications, or ongoing learning initiatives that demonstrate a commitment to professional growth. For example, "I have completed customer service excellence training and frequently participate in workshops to enhance my communication and problem-solving skills."
1. How to properly format your concierge cover letter
A well-formatted cover letter is your first chance to make a good impression. It should be easy on the eyes and simple to navigate. Here’s how to make that happen:
- Stick to a one-page limit: Keep your cover letter concise. Hiring managers often sift through many applications, so sticking to one page ensures your key points come across quickly.
- Use a professional font: Choose a font that’s easy to read, like Arial, Times New Roman, or Calibri. Stick to a 10-12 point font size. This keeps your letter professional and easy to scan.
- Maintain consistent margins: Opt for one-inch margins on all sides. This creates white space, making your content more digestible.
- Align text to the left: Left-aligning your text ensures readability. It’s standard in business writing and helps guide the reader smoothly from one line to the next.
- Break into short paragraphs: Divide your letter into short paragraphs. Aim for 2-3 sentences per paragraph. This makes your letter easier to follow and less daunting to read.
- Use bullet points for key information: Bullet points can help highlight your most important qualifications or achievements. They break up large blocks of text and draw attention to crucial details.
- Keep spacing uniform: Use single-spacing within paragraphs and add a space between each paragraph. This improves readability and prevents your letter from feeling cluttered.
By following these formatting tips, you'll create a cover letter that’s not only professional but also appealing to hiring managers. Make it easy for them to find the value you bring to the table.
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2. How to craft a cover letter header & headline as a concierge
The first step to take when writing a concierge cover letter is to create a well-formatted header and headline.
Your cover letter header will include all the necessary information about you (the applicant) and the company you're applying to (the employer), such as:
- Your name and professional title
- Your professional contact information (email, phone number, LinkedIn profile link)
- The name and the title of the hiring manager
- The name of the company
- The address of the company
Let's take a look at two contrasting examples:
Bad cover letter header example
Joe Marker
joeistheking1979@hotmail.com | 1234567890
Mike & Bain 1234 Street Address
Why is this header weak? This example lacks professionalism. The email address is informal and not suitable for a job application. The phone number is not formatted for easy reading. Additionally, there is no clear separation between the company name and address, nor is the hiring manager's name included. Overall, it appears cluttered and unprofessional.
Here is an example of a well-formatted concierge header
Joe King, Professional Concierge
(123) 456-7890 | joeking@email.com | linkedin.com/in/joe-king
To: Helly Main, Hiring Manager
Mike & Bain
1234 Street Address
Chattanooga, TN 37405
Why does this header work? This example is clean, professional, and includes all necessary information. It’s easy to read and immediately provides contact details for both you and the employer. The clear differentiation of information makes it highly navigable and personalized due to the concrete name included.
After your header comes your cover letter headline — a short title statement that helps to catch an employer’s attention. A can make a strong first impression. It’s your chance to entice the hiring manager to read further. Here’s what defines a strong headline:
- Relevance: Show how your skills and experience match the job requirements.
- Specificity: Include specific details or achievements that set you apart.
- Conciseness: Keep it short and to the point.
- Action-orientation: Use action words to convey your proactive attitude.
Bad cover letter headline example
Looking for a Concierge Job
Why is this example poor? This headline is vague and lacks specificity. It doesn’t provide any information about your experience or what makes you a qualified candidate. It also does not inspire the hiring manager to continue reading.
Good cover letter headline example
Experienced Concierge with 5+ Years in Luxury Hospitality Seeking to Elevate Guest Experiences at Mike & Bain
Why does it hit the mark? This headline is specific and highlights relevant experience. It shows a clear intention and aligns directly with the job role. The mention of "Luxury Hospitality" adds a layer of professionalism and appeal.
Crafting a compelling headline is crucial to making a great first impression. It should immediately convey your qualifications and enthusiasm for the role.
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3. How to tailor your concierge cover letter to the job
When you write a cover letter as a concierge, it's essential to make it as specific to the job you're applying to as possible. That said, always include details that make the letter highly relevant to the specific employer.
To tailor your cover letter, you must research the company before applying, looking for key information like:
- What the company’s values are
- What skills the company looks for in an employee
- Who at the company will review your application
The last detail mentioned will help you to create a personalized greeting that addresses a specific person by name. Including this will indicate to the employer the level of effort you've put forth in the form of research before writing your cover letter.
Here are 3 examples of personalized cover letter greetings
- Dear Hiring Manager Jane Doe,
- Dear Ms. Jane Doe,
- Dear Head Concierge Rick Martin,
But what to do when you can't find the hiring manager's name? If you've done your research and still can't find the hiring manager's name, there are still acceptable ways to address your cover letter. General greetings are perfectly fine in such situations, provided they maintain a level of professionalism.
Acceptable examples include
- Dear Hiring Team,
- Dear [Company Name] Recruitment Team,
- Dear Hiring Committee,
Pro tip: Avoid the old-fashioned "To Whom It May Concern." It feels impersonal and outdated. Instead, opt for one of the modern alternatives mentioned above to keep your cover letter professional and engaging
4. How to write a compelling concierge cover letter introduction
With the power of research on your side, you can now write a compelling introduction that impresses employers and convinces them to continue reading.
A concierge’s cover letter introduction should include:
- A brief overview of your professional history (years of experience, specializations, etc.)
- Insight into why you're applying & why you're a good fit for the job
- A mutual acquaintance (when possible) – including a mutual acquaintance can be tremendously helpful, as it shows the employer you have a trusted professional reference to offer.
Pro Tip: If you don't have a mutual acquaintance to name in your introduction, try connecting with relevant company employees or associates on LinkedIn. Even if you don't feel comfortable mentioning them in your cover letter, this can greatly help you to expand your professional network.
Now let's explore two contrasting examples of a concierge cover letter introduction:
Bad example of a concierge cover letter introduction
Dear Sir or Madam,
I am looking to apply for the concierge position at your company. I think I would be a good fit for the job.
Why is this a weak introduction? It's simply generic and impersonal. It lacks specific details about your professional history, reasons for applying, and any indication of having researched the company. Furthermore, "Dear Sir or Madam" is outdated and doesn’t reflect your effort to personalize the letter.
Good example of a concierge cover letter introduction
Dear Hiring Manager Jane Doe,
I am a professional concierge with more than 6 years of experience managing large events at a 5-star resort. My former colleague and mentor, Mr. Jack Howard, was recently brought on as your company’s hospitality manager. Mr. Howard alerted me to the open position of concierge at your establishment and strongly recommended I apply.
Why is this introduction effective? It provides a brief overview of your professional background, explains why you're interested in the role, and includes a mutual acquaintance to add credibility and personal connection.
A strong, personalized introduction is crucial for capturing the employer's attention and setting the stage for the rest of your cover letter. Take the time to craft an introduction that highlights your experience, motivation, and any mutual connections to make a memorable first impression.
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5. How to describe your key skills & accomplishments as a concierge
With your introduction out of the way, you'll now write the biggest section of your cover letter: the body paragraphs. A good concierge cover letter will contain between 2 to 4 body paragraphs that include specific, contextual, and quantifiable details about your most relevant skills and accomplishments.
Offering a high level of specificity in your cover letter helps the employer see the real-life value you can bring to their company.
Here are 6 excellent concierge skills to describe in a cover letter
- Transportation and travel arrangements
- Secretarial duties
- Customer conflict management
- Excellent time management
- Coordinating itineraries and reservations for guests
- Exceptional verbal communication
As you describe your skills and accomplishments, focus on how these abilities have positively impacted your previous workplace and how they will benefit your potential employer. Use data and concrete examples to showcase your effectiveness and value.
Here's an example of how to describe accomplishments in a concierge cover letter
As a concierge at [Former Employer], my primary responsibility was arranging local transportation for guests visiting the city. My timely service and advice led to an increase in overall guest satisfaction from 89% to 96% in one year. Additionally, I was recognized by my former employer as the Concierge of the Year in 2021.
Additionally, I was recognized by my former employer as the Concierge of the Year in 2021. I implemented a new reservation system that reduced booking errors by 30%, and coordinated over 50 high-profile events successfully, receiving commendations from guests and management alike.
Furthermore, I developed a local tour guide program that boosted local business engagement by 20%, and I trained and mentored five new concierge team members, enhancing overall team performance and service quality.
Including specific skills and quantifiable achievements in your cover letter creates a compelling narrative that speaks directly to the needs of potential employers. By offering clear examples and data, you illustrate your value and make a persuasive case for why you are the ideal candidate for the concierge position.
6. How to include powerful action words in your concierge cover letter
Using powerful action verbs in your cover letter can significantly enhance your narrative. They're simply crucial because they:
- Showcase initiative: Action verbs emphasize that you took charge, making you appear as a proactive and effective candidate.
- Enhance clarity: They provide clear and direct descriptions of your responsibilities and achievements, leaving no room for ambiguity.
- Improve readability: Well-chosen verbs can make your writing more engaging and easier to read, helping to keep the reader’s attention.
Here are some of the best action verbs for a concierge cover letter
- Coordinated
- Arranged
- Facilitated
- Advised
- Resolved
- Managed
- Directed
- Organized
- Conducted
- Implemented
All in all, incorporating powerful action verbs effectively can transform your cover letter from a plain narrative into an engaging and compelling story of your professional journey. Make sure to use them to emphasize your proactive role and highlight the breadth and depth of your responsibilities and accomplishments.
7. How to end your concierge cover letter persuasively
You’ve almost made it to the end of your concierge cover letter, there’s just one step to complete — giving your cover letter a persuasive conclusion.
This conclusion needs to convince the employer to contact you promptly, including information such as:
- A reiteration of your interest in the position
- An expectation of when you hope to hear back
- Details on how and when you can best be contacted
- Your planned follow-up timeline
- A formal sign-off
Bad concierge cover letter conclusion example
I hope to hear from you soon about the job. You can call me whenever you want. Thanks.
Best, [Applicant Name]
Why is this example poor? It lacks specificity and professionalism. It doesn’t reiterate your interest, set clear expectations for follow-up, or provide a formal sign-off. Phrases like "whenever you want" seem too casual and ambiguous, which can leave a poor impression.
Good concierge cover letter conclusion example
I am eager to learn more about this position and look forward to hearing from you within the next week about this opportunity. The best time to reach me is on weekdays between 7 a.m. to 4 p.m. at (123) 456-7890. If I have not heard back from you by next Wednesday, I plan to follow up that morning before 10 a.m.
Yours Truly,
[Applicant Name]
Why does it work? This conclusion is effective because it clearly states your interest in the position, provides specific timeframes for contact, and includes a follow-up plan. It leaves no ambiguity about your intentions and availability, making it easy for the employer to take the next steps.
8. How to avoid common mistakes in a concierge cover letter
Crafting a standout concierge cover letter requires attention to detail and a touch of finesse. Unfortunately, common mistakes can easily slip in and undermine your efforts. Here’s how to avoid those pitfalls:
- Using a generic cover letter: Tailor your cover letter to the specific job and company. Use the hiring manager’s name if you can find it, and mention why you are particularly interested in this role and this company.
- Overloading with irrelevant details: Focus on relevant experience and skills that directly relate to the concierge role. Highlight your capabilities in guest services, event planning, or conflict resolution instead of unrelated job history.
- Failing to quantify achievements: Use specific, quantifiable details to show your impact. For instance, "I increased guest satisfaction scores by 15% over a year through personalized service and efficient problem-solving."
- Grammar and spelling errors: Proofread your cover letter multiple times, and consider using tools like Grammarly. It’s also helpful to have a friend or colleague review your letter for errors you might have missed.
- Lack of a clear structure: Break your cover letter into clear sections: an engaging introduction, 2-4 body paragraphs detailing your skills and achievements, and a persuasive conclusion. Use bullet points for key accomplishments to make them stand out.
- Being too vague about your intentions: Be specific about what excites you about the role and the company. Mention how your values align with the company’s mission or culture, and how you see yourself contributing to their success.
By avoiding these common mistakes, you can create a strong, impressive cover letter that highlights your qualifications and enthusiasm for the role. Remember, attention to detail can make all the difference in setting you apart from other candidates.
9. How to pair your concierge cover letter with a resume
Pairing your concierge cover letter with a well-crafted resume is crucial to presenting a cohesive and professional job application.
Your cover letter is a brief, personalized document that explains your interest in the position and how your experience and skills make you a perfect fit. It allows you to tell a story and connect directly with the hiring manager.
Your resume, on the other hand, is a concise summary of your professional history, education, skills, and achievements. It presents this information in a structured format, making it easy for hiring managers to quickly assess your qualifications.
Using the same design for both documents creates a unified and professional look. This attention to detail shows that you’re organized and put effort into your application. Consider the following tips:
- Matching headers: Ensure the header on your cover letter matches the one on your resume. This includes your name, contact information, and any design elements like lines or icons.
- Font and formatting: Use the same font style and size for both documents. Consistent formatting, such as bullet points and section headings, helps create a cohesive appearance.
- Color scheme: If you use color in your resume, incorporate the same color scheme into your cover letter. This subtle touch can make your application visually appealing and professional.
- Integrate complementary content: While your cover letter should provide context and tell a story, your resume should list the specifics.
Pairing your cover letter and resume effectively can significantly enhance your job application. By aligning the design, maintaining consistency in content, and understanding the differences in purpose, you create a professional and cohesive presentation that sets you apart from other candidates.
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10. Average salary and job outlook for concierges
When considering a career as a concierge, it's important to understand both the earning potential and the job outlook in this field.
The most recent data from the Bureau of Labor Statistics (BLS) provides valuable insights. As of May 2023, the average yearly salary for concierges was $37,150. This figure can vary based on factors such as location, experience, and the type of establishment where one is employed. High-end hotels, resorts, and luxury residential buildings may offer higher salaries compared to smaller or less prestigious establishments.
What's more, the demand for concierges is on the rise. The recruiter.com projects that by 2029, there will be an additional 8,760 new jobs in this field. This represents an annual increase of 2.65 percent over the next few years, indicating steady growth and opportunities for aspiring concierges.
The projected increase in demand means there will be ample opportunities for those who excel in providing exceptional service and attention to detail. If you possess strong interpersonal skills and a passion for hospitality, the concierge profession can be a rewarding path.
11. Top resources for job-seeking concierges
With your concierge cover letter ready, there's only one more thing standing between you and your dream job — the actual job hunt. To make things a bit easier for you, we've prepared a list of valuable resources:
- Hospitality job boards: The hospitality sector is booming right now, and so are websites that cater to its needs, such as Leisurejobs, Hcareers, and Hotel Career.
- General job search platforms: But that doesn't mean that you should discount platforms that aggregate job postings from all industries like Indeed, Glassdoor, or SimplyHired.
- Recruitment agencies: Alternatively, you could turn to agencies that connect professionals with job opportunities based on their experience and location. For example, Hospitality Staffing Solutions, Hospitality Search International, or Patrice & Associate.
- LinkedIn: Or, you can reach out to potential employers directly through LinkedIn. This powerhouse of a platform also offers job search tools.
- Professional associations: Organizations like the Les Clefs d'Or, the National Concierge Association (NCA), or the Concierge News offer a wealth of resources of their own, including networking events, job listings, and training programmes.
- Courses & certifications: Keep working on your skills with online learning platforms like Coursera, Udemy, or edX to elevate your services.
At the end of the day, sending out job applications is not so much about quantity as it is about quality. So, make sure to give your concierge cover letter the love and attention it deserves. Good luck!
Concierge Cover Letter FAQ
How can I make my cover letter stand out from the competition?
The best way to stand out from the other job candidates is to personalize your cover letter for each job by mentioning specific details about the hotel or company and explaining why you're particularly interested in working there. You can also include a unique story or example that demonstrates your dedication to guest service excellence.
How can I best showcase my skills in a concierge cover letter?
Focus on your interpersonal and customer service abilities. Try to provide specific examples of your experience handling guest inquiries, solving complex problems, and delivering personalized service. Mention any familiarity with reservation systems or guest management software, and highlight language skills or special certifications relevant to hospitality.
How do I use keywords in my concierge cover letter?
First, you need to review the job posting carefully and use keywords that match the qualifications and duties listed. For example, if the job description mentions "luxury hospitality experience" or "strong communication skills," integrate these phrases into your cover letter naturally. This not only helps tailor your application to the specific job but also ensures it performs well with applicant tracking systems (ATS).
What are some common mistakes to look out for?
Common mistakes include: NOT aligning your skills with the job requirements, writing a cover letter that's longer than one page, typos and grammatical errors. Luckily, the majority of these issues can be avoided by careful proofreading — something our cover letter builder does for you.
How can I effectively mention my qualifications in a concierge cover letter?
You can do so by highlighting by connecting them directly to the specific needs of the position. For example, if you have experience in a high-end hotel environment, specify how this background has prepared you to excel in a similarly prestigious establishment. Be sure to mention any relevant training, such as hospitality management courses or customer service certifications, and explain how these enhance your ability to deliver exceptional guest services.
