Customer Care Associate Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Customer Care Associate Resume Example (Full Text Version)

Elena Sondergaard

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Motivated and results-oriented Customer Care Professional with a proven track record of delivering exceptional service and resolving complex issues. Possessing 4 years of experience, strong communication, and analytical abilities. Recognized as an Employee of the Month recipient for consistently demonstrating a proactive approach to problem-solving.

Work experience

09/2016 - 09/2020, Customer Care Associate, MK Group, LLC, Bristol, United Kingdom

Conducted professional market research to support customer needs.
Collected and analyzed feedback to enhance customer satisfaction.
Resolved issues efficiently and maintained detailed records.
Managed various office activities and tasks effectively.
Awarded Employee of the Month twice for exceeding goals and objectives.

Education

09/2012 - 05/2016, Business & Management, University of Bristol, Bristol, United Kingdom

Achieved First Class Honours, ranking in the top 3% of the programme
Participated in Clubs and Societies including FinTech Society, Marketing Society, and Swimming Team.

09/2008 - 05/2012, High School, Copenhagen Open High School, Copenhagen, Denmark

Achieved Graduated with Distinction, earning Grade 1 (A/excellent equivalent) in all subjects
Participated in Extracurricular Activities including Drama Club, Economics Society, and Swimming Club

Skills

Languages

Danish

English

French

Software Skills

MS Office

Zoho Desk

LiveAgent

Salesforce

Strengths

Action oriented

Communication

Detail oriented

Multitasking

Problem-solving

Responsibility

Teamwork

Volunteering

09/2014 - 05/2015, Vice President, University of Bristol Marketing Society, Bristol, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, CXPA

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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