Customer Care Associate Resume Example

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Customer Care Associate Resume Example (Full Text Version)

Elena Sondergaard

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Motivated and results-oriented Customer Care Professional with a proven track record of delivering exceptional service and resolving complex issues. Possessing 4 years of experience, strong communication, and analytical abilities. Recognized as an Employee of the Month recipient for consistently demonstrating a proactive approach to problem-solving.

Work experience

09/2016 - 09/2020, Customer Care Associate, MK Group, LLC, Bristol, United Kingdom
  • Conducted professional market research to support customer needs.
  • Collected and analyzed feedback to enhance customer satisfaction.
  • Resolved issues efficiently and maintained detailed records.
  • Managed various office activities and tasks effectively.
  • Awarded Employee of the Month twice for exceeding goals and objectives.

Education

09/2012 - 05/2016, Business & Management, University of Bristol, Bristol, United Kingdom
  • Achieved First Class Honours, ranking in the top 3% of the programme
  • Participated in Clubs and Societies including FinTech Society, Marketing Society, and Swimming Team.
09/2008 - 05/2012, High School, Copenhagen Open High School, Copenhagen, Denmark
  • Achieved Graduated with Distinction, earning Grade 1 (A/excellent equivalent) in all subjects
  • Participated in Extracurricular Activities including Drama Club, Economics Society, and Swimming Club

Skills

Languages
Danish
English
French
Software Skills
MS Office
Zoho Desk
LiveAgent
Salesforce

Strengths

Action oriented
Communication
Detail oriented
Multitasking
Problem-solving
Responsibility
Teamwork

Volunteering

09/2014 - 05/2015, Vice President, University of Bristol Marketing Society, Bristol, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, CXPA

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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