Customer Care Manager Resume Sample

Get invited for more job interviews & learn practical tricks for your next resume with our free, easily editable Customer Care Manager resume sample. Make a copy of this resume example at no cost or alter it with ease in our intuitive resume maker.

Rewrite Sample with AI

Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

Created with

Previous sample

Created with

Next sample

Previous sample

Next sample

This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.7 (31 votes)

Customer Care Manager Resume Sample (Full Text Version)

Emma Laurila

Address: Mustinsuontie 76, 99870, Salo, Finland

Email address: emmalaurila@gmail.com

Phone number: 041 690 3532

Profile

Highly organized and proactive Customer Care Manager with a proven track record of effectively training and supervising customer service representatives to enhance the quality and efficiency of customer service operations. Experienced in conducting performance reviews and providing insightful feedback to drive continuous improvement. Demonstrates exceptional professionalism, strong communication and leadership abilities, and excels in collaborative environments while maintaining composure in high-pressure situations.

Work experience

07/2016 - 04/2019, Customer Care Manager, Douglas Jackson, Ltd, Salo, Finland

Interacted with customers via phone and email, delivering top-notch support and resolving issues effectively.
Recruited, trained, and coordinated over 70 Customer Service Representatives worldwide, ensuring adherence to company standards.
Enhanced customer service processes to boost efficiency and satisfaction levels.
Conducted regular performance evaluations and actively engaged in executive team meetings on a weekly basis.
Supported sales activities, gathered client feedback, and fulfilled additional responsibilities as needed.
Elevated customer satisfaction rate for customer service from 78% to 95% within a two-year period.

Education

09/2012 - 05/2016, Business Administration, University of Mannheim, Mannheim, Germany

Achieved a GPA of 3.98, ranking in the top 5% of the program
Participated in Business Club, Marketing Society, and Tennis Club during academic tenure.

09/2008 - 05/2012, High School, Salo Upper Secondary School, Salo, Finland

Achieved graduation with Distinction, earning Grade 1 (A/excellent equivalent) in all four subjects.

Skills

Languages

Finnish

English

German

Computer Skills

Microsoft Office

Zendesk, ResponseTek

Adobe Experience Manager

Slack, Trello

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Complaint Handling

Leadership Skills

Multitasking

Problem-solving

Teamwork

Time Management

Volunteering

09/2010 - 05/2012, Class President, Salo Upper Secondary School, Salo, Finland

Certificates

06/2016, Certified Customer Service Manager, Customer Service Institute

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI