Customer Service Associate at John Deere Resume Sample

Hired by: John Deere

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Customer Service Associate at John Deere Resume Sample (Full Text Version)

Nalun Barmens

Email address: www.kickresume.com

Phone number: 999-999-999

Profile

Highly skilled Customer Service Associate with extensive experience and exceptional communication and problem-solving skills. Proficient in delivering top-notch service to customers through phone calls, addressing their diverse needs with utmost professionalism. Demonstrates expertise in adhering to communication scripts and consistently ensuring customer satisfaction. Establishes and nurtures excellent communication and relationships with clients, consistently delivering effective solutions to their problems. Possesses exceptional time management abilities and a profound understanding of the customer service industry.

Work Experience

09/2022 - present, Customer Service Associate, Tech Mahindra | International Voice Process UK, Pune , Hinjewadi, India

Assisted customers in promptly and effectively resolving inquiries and concerns, resulting in a 95% customer satisfaction rate
Developed and implemented new strategies to improve customer service efficiency, leading to a 20% decrease in average handling time
Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolution and fostering positive relationships
Created a knowledge base that provided customers with self-service options, improving the overall customer experience
Proficiently addressed and resolved diverse inquiries via phone and email
Worked on back-end activities related to customer billing and credit queries
Handled reports involving hundreds of customer credits, ensuring accuracy and impacting billing cycles
Maintained precise administrative records through meticulous updates
Responded to Escalation Emails in a professional and satisfactory manner
Handled critical Careline Calls to retain i-rate customers
Conducted training sessions for new hires, equipping them with necessary skills for exceptional customer service
Collected customer feedback and identified areas for improvement in the customer service process
Handled Escalation calls from fellow associates, providing resolutions to customer concerns
Assisted customers in processing missing credit requests over the phone and post-calls

Skills

General Skills

Inbound Calling

Outbound Calling

Knowledge of CRM

Multitasking capabilities

Technical Skills

Microsoft Office Suite

Worked on SAP

Email Writing

Languages

English

Hindi

Marathi

Strengths

Teamwork

Multitasking

Active listening

Conflict resolution

Hobbies and Interests

Feeling the Music

Going to the Gym

Capturing Moments

Education

09/2019 - 04/2021, Brihan Maharashtra College of Commerce (BMCC)

Bachelors in Business Administration (BBA)
Graduated with Grade A - C.G.P.A : 7.2/10 Specializing in Financial Management.

2017 - 02/2018, Modern College of Arts, Commerce & Science

Higher Secondary Certificate (HSC)

06/2016, St. Thomas Public School

Secondary School Certificate (SSC)

Achievements in Tech Mahindra

Successfully completed comprehensive training in backend administrative work, including credit-related queries and billing, within 3 months.
Effectively handled critical escalation calls and resolved customer issues within 5 months.
Promoted to support a team and acted as Subject Matter Expert (SME) within 7 months
Received Bravo Award in recognition of outstanding performance within 1 year
Received appreciation Emails from Director and Process Head for exceptional service delivery.

Awards

06/2023, Tech Mahindra Bravo Award, https://drive.google.com/file/d/1xOAYChuNw0YjCFHahp2o3UHHVyPPueoj/view?usp=sharing

Social Media

@kunal-gajbare - https://www.linkedin.com/in/kunal-gajbare/

@kunalgajbare - https://www.instagram.com/kunalgajbare/

Position Overview:

As a Customer Service Associate, you are a frontline representative responsible for ensuring a positive customer experience. Your duties include addressing inquiries, resolving issues, and providing information about products or services. Effective communication, empathy, and problem-solving skills are crucial in handling customer interactions. Your role involves processing orders, managing customer accounts, and maintaining accurate records. As a Customer Service Associate, you play a pivotal role in building customer relationships, fostering satisfaction, and contributing to the overall success of the organization by delivering excellent service and support.

Company Overview:

John Deere is a globally renowned American corporation that manufactures agricultural, construction, forestry machinery, and related equipment. Established in 1837, it has a rich history in providing innovative solutions for farming and industry. John Deere's iconic green and yellow machinery, including tractors, combines, and construction equipment, are known for their reliability and advanced technology. The company also offers precision agriculture solutions, contributing to sustainable farming practices. With a commitment to quality and innovation, John Deere remains a leader in the agriculture and construction equipment industry worldwide.

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