Customer Service Representative Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Customer Service Representative Resume Sample (Full Text Version)

Max Knauer

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Highly motivated Customer Service Representative with 3 years of experience in electronics, financial, and telecommunications industries. Skilled in identifying customer needs, recommending optimal solutions, and providing top-notch service throughout the entire interaction. Recognized as a top performer within my team, consistently achieving exceptional customer feedback and exceeding financial targets.

Work Experience

08/2017 - 01/2019, Customer Service Representative, Eaton Corporation plc, Munich, Germany

Acted as the primary liaison for 350+ key accounts, providing support in English, German, and French.
Executed confidential processing of customer documentation such as contracts, financial statements, and IDs.
Spearheaded initiatives to enhance customer satisfaction by recommending and executing the transition to uploading customer IDs through SecurioApp, resulting in a 97.5% reduction in paper copies.

06/2016 - 08/2017, Customer Service Representative, MMP Financial Ltd, Berlin, Germany

Managed 350+ email, phone, and chat queries weekly from German and English-speaking customers.
Verified customer documentation (e.g. IDs, bank statements, proof of address) with meticulous attention to detail, ensuring compliance with company, GDPR, and legal requirements.

10/2014 - 06/2015, Customer Service Advisor, Experience People Ltd, New York, United States

Managed over 500 tickets per week in a high-volume call center serving 33 states nationwide.
Addressed customer inquiries and issues related to phone and internet bundles, equipment, and warranty services.
Achieved top ranking for exceptional customer satisfaction and surpassed service goals consistently.
Recognized as Employee of the Month twice (December 2014, March 2016).

Education

09/2012 - 05/2016, Business Administration, Columbia University, New York

09/2010 - 05/2012, IB Diploma Program, Primo-Levi-Schule Gymnasium, Munich, Germany

Achieved high honors as a graduate of the IB Diploma Program
Demonstrated exceptional academic performance throughout the program
Successfully completed all required coursework and assessments with excellence

Skills

Languages

German

English

French

Computer Skills

MS Office

Freshdesk

Salesforce Essentials, Dimelo Digital, Trello

Interpersonal Skills

Ability to Work under Pressure

Analytical Skills

Communication

Multitasking

Time Management

Certificates

04/2012, TOEFL, Educational Testing Service

Volunteering

06/2013 - 08/2013, English Tutor, Go Overseas, Suva, Fiji

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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