Desktop Support Specialist Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

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Desktop Support Specialist Resume Sample (Full Text Version)

Laurens Rowohlt

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Experienced and certified Desktop Support Specialist with a proven track record of delivering exceptional IT assistance and support to clients. Skilled in inventory management, workstation configuration, and troubleshooting. Holds a computer science degree from a prestigious university and excels in critical thinking. Proficient in working both autonomously and collaboratively within a team. Actively pursuing opportunities as a Desktop Support Specialist with a dynamic and progressive organization.

Work experience

06/2017 - 05/2019, Desktop Support Specialist, DynCorp International, LLC., Waterloo, Canada

Offered professional IT assistance and support to clients, enhancing customer satisfaction.
Oversaw maintenance and upgrades of computers, constructed new computer systems, and supervised inventory management.
Installed and configured user workstations, communicated with clients through phone or email, and diagnosed and resolved hardware/software issues.
Managed network servers, established new computer accounts, and completed additional tasks as directed by supervisors.
Recognized as Employee of the Month for elevating client satisfaction from 85% to 98% in a span of 2 years.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Waterloo, Waterloo, Canada

Achieved a GPA of 3.98, ranking in the top 10% of the program
Received the 2016 Academic Excellence Award
Participated in clubs and societies including Engineering Society, Karate Club, and TEDx Club.

09/2009 - 05/2013, Gymnasium, Nelson Mandela School, Berlin, Germany

Achieved Distinction upon graduation, earning Grade 1 (A/excellent equivalent) in all four subjects
Recognized as the 2013 Best Graduate Award winner
Participated in extracurricular activities including Chess Club, Karate Club, and Tennis Club.

Skills

Languages

German

English

Japanese

Computer Skills

Microsoft Office

Zendesk Suite, Zoho Desk

Dameware Remote Support

Agent.ai, Freshdesk

Interpersonal Skills

Analytical Skills

Communication Skills

Critical Thinking

Organizational Skills

Teamwork

Time Management

Volunteering

05/2014 - 08/2014, English Tutor, EF Education, Suva, Fiji

Certificates

09/2018, Microsoft Certified Desktop Support Technician, Microsoft Learning

09/2015, Driving Licence

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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