Digital Marketer Resume Example

Hired by: WIND Hellas Telecommunications S.A.

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Digital Marketer Resume Example (Full Text Version)

Nikitas Vasilidis

Email address: hello@kickresume.com

Phone number: 555-555-5555

Marketing and Communicatons Professional | Digital Marketing

During my 10+ career in Marketing, I have gained diverse knowledge, skills and experience in several disciplines which moulded me into a market-oriented professional, passionate to achieve qualitative and quantitative results. I am resourceful, analytical and detailed-driven with capabilities in completing multiple projects with competing deadlines. I am highly self-motivated and a team player with a passion for motivating and inspiring others to unleash their full potential.

New challenges and ambitious goals fascinate me as they offer the opportunity for creative reflection and implementation of innovative, imaginative and value-generating solutions.

Professional Experience

04/2019 - present, Customer Experience Specialist, Consumer Marketing, WIND Hellas, Athens, Greece

▪️ Track, measure and report every interaction a customer has throughout its lifecycle.

▪️ Devise new customer journeys to support new business processes and create value for the customer.

▪️ Review existing customer journeys, define pain-points and implement mitigation actions for improvements in customer's experience.

▪️ Devise proper communication plans to convey the brand's principles and reinforce the brand's perception.

▪️ Present findings to key stakeholders, coordinate inter-functional teams to enhance customer experience and monitor progress.

▪️ Work closely with Customer Operations departments on developing new programs to improve customer satisfaction and loyalty.

▪️ Respond to customer feedback and requests on various experience related issues with the brand

▪️ Consolidate and analyze data from several sources in order to extract valuable insights to improve customer experience.

▪️ Define and utilize KPIs to monitor key customer metrics.

▪️ Regular engagement and observations of customers to understand their perceptions and expectations of the organization.

▪️ Motivate and develop customer-facing teams, provide new tools, revise processes and set incentives

▪️ Ensuring feedback mechanisms and reports are fit for purpose.

▪️ Build strong customer engagement and strengthen loyalty.

▪️ Protect the legal, financial, and moral well being of the company.

04/2009 - 07/2017, CRM Operations Coordinator, Customer Operations, WIND Hellas, Athens, Greece

▪️ Re-educate customers requesting cancellation of service on the benefits of WIND Hellas and adopt the best-cost approach to retain them.

▪️ Communicate with customers on upgrade requests, program information inquiries, enrollment & redemption, anniversary & satisfaction contacts.

▪️ Timely process cancellation orders and other paperwork to comply with customer requests.

▪️ Provide daily activity reports to the supervisor.

▪️ Promote company image through all customer interactions.

▪️ Comply with the standard performance measures and individual goals assigned by the supervisor & contribute to the realization of the overall team goals within time constraints.

▪️ Provide assistance to other CS functions in order to achieve CS objectives.

▪️ Assist in any projects/tasks as requested by the superior.

05/2004 - 04/2009, Events Supervisor, Hellenic Tennis Federation, Athens, Greece

▪️ Organising and Managing tennis events

▪️ Supply management

▪️ Policies and procedures application

▪️ Sponsor seeking

▪️ Refereeing

▪️ Reporting

Education

2018 - 2019, Master's degree in Marketing and Communications, Rome Business School, Rome, Italy

2014 - 2018, Bachelor's degree in Business Administration and Management, Open University of Cyprus, Latsia, Cyprus

Skills

Marketing and Communication

Customer Journeys & Funnels

Project Management

Segmentation and Targeting

Big Data Analytics

CRM Operations

Digital Marketing

SEO

Content Marketing

Integrated Marketing Campaigns

Website Building

Social Media Management

Systems

Siebel

SAP

Hootsuite

Microsoft Office

Google Analytics

Languages

English

Greek

French

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