Helpdesk Technician Resume Sample

Boost your chances of getting hired and learn creative tricks to use in your own resume with this customizable Helpdesk Technician resume sample. Copy-paste this resume sample for free or revise it in our powerful resume maker.

Rewrite Sample with AI

Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

Created with

Previous sample

Desktop Support Specialist Resume Sample

Created with

Next sample

Previous sample

Next sample

This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.7 (40 votes)

Helpdesk Technician Resume Sample (Full Text Version)

Alexander Scherer

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Highly motivated and self-directed Helpdesk Technician with a proven track record of delivering exceptional technical support to clients and colleagues. Proficient in managing user accounts, installing and maintaining hardware and software. Demonstrates excellent analytical skills, exceptional teamwork abilities, keen attention to detail, and strong time management capabilities.

Work experience

06/2017 - 05/2019, Helpdesk Technician, Manatt's, Inc., Luxembourg City, Luxembourg

Provided technical support and assistance to clients and colleagues, collaborating closely with customers to diagnose and resolve IT-related issues.
Monitored and investigated network problems, managed user accounts, and installed/configured network devices (servers, routers, switches).
Maintained network security, generated weekly reports, and aided in workstation installations.
Installed/upgraded hardware and software, performed administrative tasks as needed.
Recognized as Employee of the Month and ranked #1 Helpdesk Technician for exceptional performance.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Luxembourg, Luxembourg City, Luxembourg

Achieved a 4.0 GPA, ranking in the top 1% of the Programme
Recipient of the 2015 and 2016 Academic Excellence Award
Engaged member of Basketball Club, Engineering Society, and Physics Society.

09/2009 - 05/2013, High School, Gymnasium Wasagasse, Vienna, Austria

Achieved graduation with Distinction, attaining Grade 1 (equivalent to A/excellent) in all four subjects
Earned the prestigious title of 2013 Best Graduate Award winner
Participated in extracurricular activities such as Boat Club, Comics Club, and Golf Club.

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Freshdesk, LiveAgent

xSellco, AzureDesk

ManageEngine ServiceDesk

Interpersonal Skills

Analytical Skills

Communication Skills

Critical Thinking

Detail-oriented

Multitasking

Teamwork

Time Management

Volunteering

09/2011 - 05/2013, Class President, Gymnasium Wasagasse, Vienna, Austria

Certificates

02/2019, Google IT Support Professional Certificate, Coursera

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI