IT Support Specialist Resume Template

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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IT Support Specialist Resume Template (Full Text Version)

Sam Dahlgren

Address: Allmenruti 12, 4206, Zurich, Switzerland

Email address: samdahlgren@gmail.com

Phone number: 061 313 62633

Profile

Highly motivated IT Support Specialist with a proven track record of delivering exceptional customer support, proficient in configuring and upgrading operating systems, and adept at managing antivirus software programs. Demonstrates keen attention to detail, exceptional communication abilities, expertise in various professional software applications, and a strong aptitude for collaboration within team environments.

Work experience

10/2017 - 03/2019, IT Support Specialist, Fincantieri Marine Group, Zurich, Switzerland

Provided expert support and advice to end-users on IT-related issues, utilizing extensive knowledge and experience.
Installed and maintained copiers and printers, configured and upgraded operating systems, and created domain user access accounts.
Implemented backups and configured wireless access points.
Recognized with the Customer Service Award twice for exceptional performance.

06/2016 - 10/2017, IT Support Specialist, Lionbridge Technologies, Inc., Zurich, Switzerland

Conducted analysis and resolution of user-identified problems, diagnosed and troubleshooted hardware issues, and maintained all antivirus software programs.
Communicated effectively with clients via phone or email, ensuring exceptional customer experiences at all times.
Offered advice and technical expertise to colleagues on various technical issues.
Oversaw the purchasing of all computers for the organization.
Recognized by executives and honored as Employee of the Month.

Education

09/2012 - 05/2016, Computer Science, Swiss Federal Institute of Technology in Zurich, Zurich, Switzerland

Achieved top 10% ranking in Computer Science Programme
Participated in Engineering Society, Football Club, and Tennis Club.

09/2008 - 05/2012, High School, CyberGymnasiet Stockholm, Stockholm, Sweden

Achieved Distinction upon graduation, attaining Grade 1 (equivalent to A/excellent) in all four subjects.

Skills

Languages

Swedish

English

German

Chinese

Computer Skills

Microsoft Office

Microsoft Windows/iOS/Linux

Freshdesk, LiveAgent

Salesforce Essentials.

Interpersonal Skills

Analytical Skills

Communication Skills

Good Team Player

Multitasking

Problem-solving

Time Management

Volunteering

06/2013 - 08/2013, English Tutor, EF Education, Wenzhou, China

Certificates

03/2016, Google IT Support Professional Certificate, Coursera

Hobbies

Exploring distant lands

Capturing moments

Every kind of sport

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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