Learning & Development Manager at PepsiCo Resume Sample

Tasks and responsibilities:

• Analyze the needs of my units (Stores & Offices)
• Creating a learning offer that contributes to the Business Plan
• Deliver the content to the units (Facilitating & coordinating)
• Coach leaders, managers, or co-workers on their development
• Follow up on results and participation
• Identify talents in the organization.

Main achievements:

• Learning@home: A new learning approach to connect learners during the lockdown phase with 2.900 learners with 123 live sessions, custom playlists, and learning menus for 3000 co-workers in Switzerland.
• Climate action workshops: a local format used in Switzerland which I asked to facilitate in other countries like Russia, UK, and India.
• "I love the work you are doing with learning, I never felt so happy to learn again" This is feedback from one learner and I consider it one of the best achievements I could have.

Leading a group of experts and developers in the implementation of the new sales order management system for the country. Controlling budget and project expenses. Organization of team meetings and events on a global and national level.

Achivements: The new sales management system was successfully implemented at the right time. This is the system we are working with nowadays.

Securing a correct change management process and communication flow between the relevant stakeholders in the field. As a project support person, my main tasks were administration like travel scheduling, booking, budgeting, taking meeting minutes, develop regular follow-ups and planning of the training and events for around 3000 co-workers in the country and globally.

Position and Projects to highlight:

• Planner - Customer support centre offices concept. Switzerland.
• Planner - New Markethall projects in 3 Stores in Switzerland.
• Creative direction - For the sustainable store Kaarst in Germany. 
• Planner - Pilot Room for life project in Luzern. Switzerland
• Coordinator - Roll out Room for life project in 5 stores in Switzerland.
• Planner - IKEA pop Store In Zurich. Switzerland
• Coordinator- New Showroom concept, Spreitenbach, Zurich.
• Project leader - Sustainability pilot store strategy. Spreitenbach, Zurich.

Secure brand communication through all channels and create a strategy to increase the visitation in the Stores using the physical locations, social and digital medias as a tool.

Visitation rate during the year 2015 increased +10%.

IKEA Italy

Project Leader: Business Analyst in IKEA Food

Goal: Develop a Forecast Tool to optimize the production of IKEA Food.

Results: Creation of OIF (one IKEA forecast) It's a new tool which allows you to calculate the sales based on customers forecasts of the store. The old FC makes a error of production of +2.2% and with OIF is-0,10%.

IKEA Czech Republic

Project Leader: Sales Commercial Calendar

Goal: Increase average ticket +6% for the IKEA Ostrava Store.

Results: +6,9% becoming a good example in the country

Contributor to implement and evaluate the store communication strategies that support an easy and convenient shopping experience by using my graphic design competence to strengthen the IKEA visual and verbal identity and ensure that enhances the range presentation.

6 Months in Midas Publicidad Spain) as Creative

4 Months in Gettogether.at (UK) as Web Designer (Internship)

1,3 Years in Señales Girod (Spain) as Printing Technician

1,5 years in Qualytel Teleservices (Spain) as Customer Support

7 Months in DA Formacion (Spain) as Trainer

Advanced Technical degree in graphic design & business communication

Qualification of 9,5/10 in the final project

Within my Bachelor of Arts I added to have some additional education on Training & job orientation (FOL- Formacion y orientacion laboral).