Modern Call Center Resume Sample

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Modern Call Center Resume Sample (Full Text Version)

Amaranto Renno

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Dynamic and results-oriented Call Center Representative with a consistent history of excelling in customer communication and issue resolution. Skilled in teamwork, possessing strong analytical abilities, and adept at thriving in high-pressure, fast-paced settings with tight deadlines.

Work experience

06/2019 - 06/2020, Call Center Representative, RFJ Group, Inc., Glasgow, United Kingdom
  • Managed customer inquiries via phone and email, consistently meeting their needs and requirements.
  • Improved customer satisfaction with services, raising satisfaction rates from 87% to 95% in one year.
  • Exhibited exceptional communication and organizational skills, maintaining accurate documentation and filing systems.
  • Trained and supervised new staff, and generated detailed reports and statements.
  • Recognized as Employee of the Month for consistently exceeding expectations and achieving all set targets.

Education

09/2015 - 05/2019, Business & Management, University of Glasgow, Glasgow, United Kingdom
  • Achieved First Class Honours, ranking within the top 5% of the Programme.
  • Active member of Clubs and Societies including Business Club, Economics Society, and Marketing Society.
09/2011 - 05/2015, Gymnasium, State High School Giovanni Berchet, Milan, Italy
  • Graduated with Distinction, earning Grade 1 (equivalent to A/excellent) in all 4 subjects.
  • Awarded the 2014 Principal's Award for achieving extraordinary academic results.
  • Participated in extracurricular activities such as Fitness Club, Math Society, and Tennis Club.

Skills

Languages
Italian
English
Spanish
Software Skills
MS Office
Five9
Zendesk
LiveAgent
Soft Skills
Analytical Skills
Attention to Detail
Communication Skills
Good Team Player
Problem-solving
Time Management

Volunteering

09/2016 - 05/2018, Senior Living Assistant, University of Glasgow, Glasgow, United Kingdom

Certificates

10/2019, Certified Customer Support Expert, ICSA

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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