Operations Manager at Massy Stores Resume Sample

Hired by: Massy Stores

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Operations Manager at Massy Stores Resume Sample (Full Text Version)

Clarisa Porthuan

Address: Stratford-upon-Avon, United Kingdom

Date of birth: 1993-12-06

Email address: hello@kickresume.com

Phone number: 555-5555

Professional Profile

Business Strategist

I am a results-oriented manager with more than 10 years of experience managing and growing small to largescale locations for brands such as Massy Stores, Ashley Home Store, Courts, and Courts Optical.

At Massy Stores, I've collaborated with teams to implement the digitization of audits for Customer Service, Cashiers, and Payroll documents among other KPIs. This has attributed to the process improvement drive in these areas.
At Unicomer I've earned the title of Regional Super Sales League #1 manager for 2 years responsible for unparalleled growth in business revenue (300% in 2 years).

Having a passion for excellence I'd like to work with your company to use my proven leadership skills in Coaching teams to bring about desired results.

Skills

Computer Skills

MS Suite

Management

Performance Management

Organization

Interpersonal Communication

Critical Thinking

Collaboration

Work Experience Highlights

01/2021 - 03/2023, Operations Manager, Massy Stores TT, Trinidad

Led, trained, implemented, and monitored:

Store procedures to ensure the team executes to maintain operational standards
Performance Management guidelines of the team to ensure efficiency with increasing sales and meeting individual and store targets
Employee engagement initiatives
Stock Management; (instrumental in reviewing stock management procedures applicable to the retail industry)
Events and promotions to increase sales respectively
Visual merchandising efficiency

10/2013 - 08/2020, 2019-2020 Manager Ashley Home Store 2013-2018 Courts, Unicomer (Trinidad) Ltd., Unicomer TT

Led, trained, implemented, store procedures and monitored the performance of the team to ensure efficiency with increasing sales and meeting individual and group targets through a KPI driven environment
Identified operational best practices and implemented process improvement procedures to increase productivity and efficiency.
Succeeded in reducing customer wait time at the branch by recommending the reduction of some activities
Managed efforts to grow new business, increased existing revenue, and provided top-level customer service to new and existing accounts. Achieved over 300% in sales growth.
Stock Management
Coordinated events and promotions to increase sales respectively
Met Ashley Home Store visual merchandising international standards via auditing and coordinating staff duties
Verse in Microsoft Office Suite and office management procedures

2018 - 2019, Area Manager at Courts Optical, Unicomer (Trinidad) Ltd., TT

Led managers, trained, implemented, and monitored:

Store procedures
Performance of the team to ensure efficiency to increase sales and individual and branch targets
Stock Management; (instrumental in reviewing stock management procedures applicable to the Optical Chain)
Events and promotions to increase sales respectively
Managed visual merchandising standards

Education

03/2023 - present, Team Member in the Maxwell Leadership Certificate Team, Leadership Certification, at the John Maxwell Academy, USA

This Leadership Certification influences every industry where true leadership is needed. It's tailored for the personal growth of leaders who would like to make an impact through positive influence on others.

09/2010 - 11/2011, Master of Science in Industrial Innovation Entrepreneurship and Management, University of Trinidad and Tobago, O'Mera Campus, Trinidad and Tobago

The MSc.IIEM programme is based on an established, long running post graduate programme from the Instiute for Manufacturing in the UK.

Focused on the fundamentals of strategy, marketing, entrepreneurship, human resource management, operations management and process design.

09/2005 - 11/2006, Bachelors of Business Administration, University of New Brunswick, New Brunswick, Canada

(Marketing Concentration), Upper Second Class Honors.-University of New Brunswick

09/2003 - 11/2005, Associate of Science Degree in Management, RBTT Roytec, Port of Spain, Trinidad and Tobago

An Honors Business Management Associates Degree

09/2007 - 11/2009, Professional Certificate in Events Management, George Washington University USA

Volunteering

02/2021 - present, Volunteer, City to City Community Outreach, Trinidad

Sponsorship Team Member
Graphic Designer
Event Planner

01/2016 - 12/2018, Volunteer, Unicomer (Trinidad) Ltd., Trinidad

I was a helping hand to those in need at Unicomer Group Volunteer Week in 2018, 2017, 2016.

03/2009 - 04/2010, TSL Group United Way Chairperson, TSL Group, Trinidad and Tobago

The TSL Group United Way Charity Planner and Coordinator March ‘09- April ‘10

Haiti Relief Fundraiser February-April ‘10
The Green Way Fundraiser August-Sept.’09

05/2012 - 10/2012, Coordinator, US Embassy, Trinidad and Tobago

Forum:“An Entrepreneurial Discussion”

Developed, planned and coordinated a forum where issues related to start-up businesses were discussed with guest speaker Mr. Anthony Welters spouse of US Ambassador Beatrice Welters in partnership with UWI Roytec.

References

Joe Bryant, Massy Integrated Retail Business Unit, TEL: (868) 475-4080

Former Consultant & AVP Operations

Sarah McLachlan-Avey, Massy Integrated Retail Business Unit, Tel: (868) 684 6705

AVP Human Resources

Position Overview:

As an Operation Manager, you will be responsible for overseeing the day-to-day operations and ensuring the smooth functioning of various business processes. Your role will involve managing resources, optimizing operational efficiency, and implementing strategies to achieve organizational goals. You will collaborate with cross-functional teams, analyze performance metrics, and identify areas for improvement. Strong leadership, problem-solving, and communication skills are essential in this role to drive operational excellence and deliver exceptional results.

Company Overview:

Massy Stores is a prominent retail company operating a network of supermarkets and grocery stores across the Caribbean. With a commitment to delivering high-quality products and exceptional customer service, Massy Stores has become a trusted name in the region. The company offers a wide range of goods, including fresh produce, household essentials, and specialty items. With a focus on convenience, value, and sustainability, Massy Stores strives to meet the diverse needs of its customers while supporting local suppliers and communities. Through its extensive presence and dedication to excellence, Massy Stores continues to be a preferred destination for shopping in the Caribbean.

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