Operations Manager at Massy Stores TT Resume Sample

• Coached and empowered Store Managers nationwide through data analysis, both remotely and on-site, to optimize their leadership potential. Monitored key focus areas including customer satisfaction, revenue growth, and operational efficiency.
• Managed a team that established strong relationships with suppliers, negotiating prices and optimizing product placement for increased sales and store visibility. Results were fluctuating over 3 months 2022 but incrementally increased after trials by 1%.
• Identified waste in a perishable category and led the development and implementation of an initiative resulting in a 10% increase in category sales, improving adjacent categories and overall store sales by 12%.
• Recommended and implemented an online questionnaire to gather performance data on front-line teams, then used data to train supervisors and increase customer service satisfaction.
• Collaborated with cross-functional teams to digitize audits for Customer Service, Cashiers, and Payroll documents. This resulted in faster error correction, streamlined information sharing, and meeting payroll deadlines with ease.

• Led, trained, and implemented customized store procedures for four different locations with brands Courts and Ashley Home Store in Trinidad over a seven-year period using the Business Model Canvas.
• Assessed each location and identified operational best practices, resulting in increased productivity and efficiency through process improvement procedures.
• Reviewed and analyzed requests from Ashley Facebook via Google Sheets, streamlining communication and enhancing customer service.
• Maintained Ashley Home Store visual merchandising international standards through auditing and coordinating staff duties.
• 2019-2020 Through deep analysis, teamwork, and collaboration with Ashley Agent grew business by 200%
• In 2014 to 2016 at Courts, successfully grew new business, increased revenue, and provided exceptional customer service to new and existing accounts, resulting in over 300% sales growth.

Coached managers to increase operational excellence via review of store procedures, and performance of the team to increase sales.

• Instrumental in reviewing stock management procedures applicable to the Optical Chain
• Created and implemented events and promotions to increase sales respectively
• Managed visual merchandising standards via a scoring system to increase standards and customer service experience.

Key focus areas are effective leadership, coaching, training, creating a culture of growth, effective communication and team collaboration.

Post graduate program from the Institute for Manufacturing in the UK; focused on the fundamentals of business strategy, marketing, entrepreneurship, HR Management, operations management, process improvement, and product design.

Current Project: "The Last Flight" An NGO Theatre Show

• Prospecting relevant partnerships and sponsorship for events

Current Project: Genesys Music

• Business Planning for new business stream and administrative support

Project: City to City Community Outreach

• Sponsorship acquisition coordinator, achieved 100% of project funding to achieve goals of the outreach
• Graphic Designer
• Event Planner

The TSL Group United Way Charity Planner and Coordinator    March ‘09- April ‘10                                                                  

• Haiti Relief Fundraiser February-April ‘10                                          
• The Green Way Fundraiser  August-Sept.’09

Forum:“An Entrepreneurial Discussion”

Developed, planned and coordinated an entrepreneurial forum with guest speaker Mr. Anthony Welters spouse of US Ambassador Beatrice Welters in partnership with UWI Roytec.

Former Consultant & AVP Operations

AVP Human Resources

Former Sales Director Unicomer TT