Patient Service Coordinator Resume Sample

• Supervising everyday operations and perform duties such as overseeing staff, evaluating workflow effectiveness, delegating tasks and supporting program goals
• Co-piloted staff meetings to coordinate workflow changes and improve processes
• Generates productivity reports to show weekly and monthly progress and inspire working towards a common goal
• Ensuring that there is sufficient staff and support by keeping track of employee time off, requesting float staff, and covering as needed
• Assists in interviewing, hiring and training of new staff
• Plans and organizes team-building events to boost morale, increase community awareness, and foster a sense of unity among the team
• Acts as a resource person for other employees and the leadership team related to patient registration and care coordination
• Orders office supplies and monitors expenditures

• Accurately collected, recorded and ensured distribution of patient information to appropriate staff
• Ensured proper referrals and authorizations are in place at time of check in 
• Performed clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
• Responds to daily influx of telephone-based and written communications from members and providers pertaining to patient's care, notices, and referrals
• Provided information regarding financial policies, registration requirements and referral resources
• Collected co-payments and balances when necessary
• Facilitated the flow of documents between patient and providers by communicating with healthcare team members regarding the completion of care coordination activities
• Trained and mentored new staff to improve knowledge, as well as monitored their performances
• Assisted in new office setup while serving in between management, service providers and staff to ensure delivery of quality patient care

• Provided outstanding and compassionate patient service while efficiently coordinating admission process and release paperwork for more than 75 patients daily in the Hospital and Emergency Department
• Coordinated switchboard answered and transferred calls to the Admitting Department
• and provided general information for the hospital and the ER
• Supported reimbursement through the collection and verification of demographic and insurance information from new and established patients, as well as obtaining and documenting organizational and federally mandated patient signatures
• Assisted in improving processes and workflow before and after transitioning to a new office

Bachelor of Arts Degree

Coursework in International Business and Economics (Microeconomics,

Macroeconomics)

Associate of Arts Degree