Principal Network Support Engineer Resume Sample

Hired by: Spark

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Principal Network Support Engineer Resume Sample (Full Text Version)

John Smith

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

A Microsoft and Cisco certified Network Engineer with experience in a datacentre IT enterprise environment. Assisted in the configuration, installation, maintenance and troubleshooting of computer hardware, software, systems, networks, and printers. Provided daily operational support and system administration for core network infrastructure, LAN maintenance and support services to clients.

Work Experience

03/2020 - 07/2020, Packaging And Robotics Operator, Synlait Milk Limited, Christchurch, New Zealand

Packaging milk products on the packaging lines.
Documentation and labelling to ensure accuracy for export preparation.
Monitoring key performance indicators such as rate, average bag weight, and damage.
Cleaning and sanitisation of the infant formula manufacturing plant.

03/2017 - 03/2018, Network Support Engineer, Nxtgen Infinite Datacenter, Bangalore, India

Served as the Tier-2 point of contact for researching, diagnosing, documenting and resolving server, network, database and work station issues.
Configured, installed and maintained hardware/software equipment including routers, switches, and network appliances and upgraded operating systems of Windows, Linux and Mac OS.
Top level on call support for server hardware and Windows operating systems for all datacenters.
Coordinated work between technicians, engineers and vendors while documenting work actions on network issues until problem was resolved.

Skills

Technical

MS Office

G Suite

Client needs assessment

Systems Monitoring

Network Support

Component Installation

Failure resolution

Troubleshooting and diagnostics

Product testing

OS and software installation

Laptop and PC customization and upgrades

Soft Skills

Excellent communication skills

Team Player

Systematic and Organized

High attention to detail

Hardworking and goal oriented

Punctual, proactive and open minded

Education

01/2019 - 12/2019, Post Graduate Diploma: Business Information Systems, University Of Canterbury, Christchurch, New Zealand

08/2014 - 05/2016, Master of Technlogy: Computer Science & Engineering, Cochin University of Science and Technology, Cochin, India

06/2010 - 06/2013, Bachelor of Technology: Computer Science & Engineering, Mahatma Gandhi University, Kottayam, India

04/2007 - 04/2010, Diploma in Engineering: Computer Science & Engineering, Board of Technical Education, Allepey, India

Certificates

08/2016, CCNP Routing, Switching & Troubleshooting, CISCO

06/2016, MCSE, Microsoft

09/2013, CCNA Routing & Switching, CISCO

Hobbies

Travelling

Hiking

Volleyball and Football

Photography

Feeling the music

Getting lost in a good book

Video Games

Tech support

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