Retention Specialist Resume Example

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Retention Specialist Resume Example (Full Text Version)

Raymonde Regnard

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Results-driven Retention Specialist with 3 years of experience and a bachelor's degree in Business Administration from the University at Buffalo. Recognized as Employee of the Month for exceptional critical thinking abilities and proven success in both independent and team environments.

Work experience

07/2017 - 07/2020, Retention Specialist, LOR Group, LLC, Miami, FL, United States
  • Coordinated and managed multiple company retention functions, ensuring all goals and targets were met.
  • Communicated with key customers, generated monthly records, and collaborated closely with managers and executives.
  • Developed and implemented new revenue retention strategies and organized pertinent documents and records.
  • Recruited and supervised Retention Interns, overseeing their tasks and responsibilities.
  • Awarded Employee of the Month twice for consistently delivering exceptional work performance.

Education

09/2013 - 05/2017, Business Administration, University at Buffalo, Buffalo, NY, United States
  • Achieved a GPA of 3.98, ranking in the top 3% of the program
  • Received the 2015 Dean's Award for representing the school at various international business competitions
  • Participated in clubs and societies including the Economics Society, FinTech Society, and TEDx Club
09/2009 - 05/2013, High School, School Saint Hilaire Lyon, Lyon, France
  • Achieved graduation with distinction, earning Grade 1 (A/excellent equivalent) in all four subjects
  • Participated in Aerobics Club, Debate Club, and Political Society as extracurricular activities

Skills

Languages
French
English
Spanish
Computer Skills
MS Office
Zendesk Connect
Mixpanel
Questback
BlueVenn

Strengths

Action oriented
Communication
Critical thinking
Leadership
Independence
Organizational
Problem-solving
Responsibility

Volunteering

09/2015 - 05/2016, Class Representative, University at Buffalo, Buffalo, NY, United States

Certificates

09/2019, Certified Customer Retention Specialist, HRCI
08/2015, Driver's License, Driving School

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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