Retention Specialist Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Retention Specialist Resume Example (Full Text Version)

Raymonde Regnard

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Results-driven Retention Specialist with 3 years of experience and a bachelor's degree in Business Administration from the University at Buffalo. Recognized as Employee of the Month for exceptional critical thinking abilities and proven success in both independent and team environments.

Work experience

07/2017 - 07/2020, Retention Specialist, LOR Group, LLC, Miami, FL, United States

Coordinated and managed multiple company retention functions, ensuring all goals and targets were met.
Communicated with key customers, generated monthly records, and collaborated closely with managers and executives.
Developed and implemented new revenue retention strategies and organized pertinent documents and records.
Recruited and supervised Retention Interns, overseeing their tasks and responsibilities.
Awarded Employee of the Month twice for consistently delivering exceptional work performance.

Education

09/2013 - 05/2017, Business Administration, University at Buffalo, Buffalo, NY, United States

Achieved a GPA of 3.98, ranking in the top 3% of the program
Received the 2015 Dean's Award for representing the school at various international business competitions
Participated in clubs and societies including the Economics Society, FinTech Society, and TEDx Club

09/2009 - 05/2013, High School, School Saint Hilaire Lyon, Lyon, France

Achieved graduation with distinction, earning Grade 1 (A/excellent equivalent) in all four subjects
Participated in Aerobics Club, Debate Club, and Political Society as extracurricular activities

Skills

Languages

French

English

Spanish

Computer Skills

MS Office

Zendesk Connect

Mixpanel

Questback

BlueVenn

Strengths

Action oriented

Communication

Critical thinking

Leadership

Independence

Organizational

Problem-solving

Responsibility

Volunteering

09/2015 - 05/2016, Class Representative, University at Buffalo, Buffalo, NY, United States

Certificates

09/2019, Certified Customer Retention Specialist, HRCI

08/2015, Driver's License, Driving School

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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