Dear Hiring Manager,

I am writing to express my interest in the Customer Retention Specialist position within your organization. With 4 years of experience in the telecommunications, banking, and retail industries, I believe I have the skills and qualifications necessary to excel in this role.

Currently, I am employed as a Customer Retention Officer at LOR Group, LLC, where I am responsible for handling incoming calls regarding banking products and services, resolving account issues, and retaining customers by deescalating complaints. I have consistently maintained a success rate of 87%, exceeding the company's target of 75%.

Prior to my current role, I spent 2 years as a Customer Retention Officer at Yellow Mobile and Reno Supermarkets, where I honed my skills in customer service and problem-solving.

In addition to my professional experience, I hold a BA in English and am proficient in various software programs listed in the job description, including Windows 10, Microsoft Teams, Excel, and SAP. I possess excellent communication skills and have a proven track record of effectively deescalating customer issues and resolving conflicts.

I have attached my resume for your review and consideration. Thank you for taking the time to consider my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team.

Sincerely,
Raymonde Regnard