Senior Creative Operations Manager CV Example

Hired by: Aspen Dental Management, Inc

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Senior Creative Operations Manager CV Example (Full Text Version)

Tony Bennett PMP

Address: 99999, Los Angeles, California

Date of birth: 1999-19-09

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.linkedin.com/in/kickresume

Profile

I am a PMP-certified Operations and Project/Program Manager with 7+ years of experience leading large, cross-team initiatives. I am a problem solver by nature and process is my strong suit, focusing on optimization in order to provide maximum value for stakeholders.

Work experience

06/2017 - present, Senior Creative Operations Manager, Conversant, Chicago, Illinois

Current Responsibilities:

Manage 20+ creative requests per week and stakeholder relationships
Manage designer/developer allocation, while conducting resource planning for 2019
Redesign digital processes and documentation and scale design system
Interview Creative Ops candidates
Lead UX/design/development/stakeholder reviews
Conduct cross-team retros and change management for all identified process changes
Develop and monitor team KPIs, including project velocity and quality

Accomplishments:

Rolled out Workfront as the operational system of record for Marketing/Creative/Dev teams
Implemented Workfront DAM for Creative/Marketing teams
Developed project tiers to classify types of work and assure they are accurately staffed and prioritized
Implemented the Workfront Admin Council - a cross-team collection of subject matter experts to advise on changes to the platform

05/2012 - 06/2017, Design Program Manager, Groupon, Chicago, Illinois

Managed a team of 10 designers and interviewed all candidates
Managed team budget for software, contractors, social activities
Manage contractor relationships - on-boarding, off-boarding, contracts, hours
Developed on-boarding process and materials
Created process and SLAs for submitting design requests and project tracking
Implemented 3 new pieces of software: Brandfolder, Box, Webflow

04/2011 - 04/2012, Operations Manager, GrouponLive, Chicago, Illinois

Managed all operations projects across CS, Editorial, AM, Marketing, Legal, Engineering, Design
Managed technical integration with Ticketmaster to produce the G-Pass feature and all other Engineering projects
Developed all GrouponLive consumer-facing language and merchant materials
Reduced refunds by 75% by executing a systematic solution to prohibit CS from issuing non-Promise refunds
Developed AM workflows, new merchant agreement with legal, and standardized Editorial language and workflows to achieve Operational Excellence

Certificates

03/2016, Project Management Professional (PMP®), Project Management Institute

Education

2002 - 2006, B.A. in Arts, Entertainment, & Media Management, Columbia College Chicago, Chicago, Illinois

Skills

Software & Tools

Workfront & Workfront DAM

Basecamp

HubSpot

InVision

Box

JIRA

Strengths

Detail oriented

Communicative

Dependability

Knowledgeable

Modesty

Position Overview:

Senior Creative Operations Manager

Senior Creative Operations Managers are responsible for things which do involve a certain amount of artistic or, for that matter, creative thinking. Company marketing campaigns or websites, for example, requires coming up with a graphic design. Client meetings need someone to manage the process of creating a presentation or drawing up conversation points. Logically, this kind of job really needs people who have a good grasp of visuals and what attracts human attention. Furthermore, they have to be able to put across their plans to team members who are going to be working on the final outcome clearly, so that all delays and additional costs may be avoided.

Company Overview:

Aspen Dental is an American chain of dental practices across 42 of the states. It provides customers full range, state of the art dental care. With over 800 offices, in order to provide support for every dentist adequately, the company needs to have a vast network of staff who take care of this. This allows the dentists to have freedom to focus on taking care of patients while having stable income or good work-life balance. The non-dentist staff hence take care of marketing, scheduling, billing, and other more corporate-based tasks. Working at Aspen Dental is truly a collaborative experience as much as it is a fulfilling one. Even if you are not a dentist, you still contribute to the health and well-being of other people, which is one of the most noble things anyone can do.

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