Senior Product Manager at Bajaj Finserv Resume Sample

Hired by: Bajaj Finserv

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Senior Product Manager at Bajaj Finserv Resume Sample (Full Text Version)

Alfonz Mignul

Address: Streatham, United Kingdom

Date of birth: 1990-08-10

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Profile

I am a result-orientated Manager- Product & Marketing with 11 years of experience in business development including developing, implementing, P&L, and supporting complex infrastructures for fast-growing startups.

A fast and eager learner, I am detail oriented and adapt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in a fast-paced environment. Skilled in Customer Relationship Management, Inventory Management, Distribution Management, Product Development & Strategic Planning.

I have gained extensive knowledge and skills in people management, product development, and agile methodology during my tenure. I am a quick learner and have the ability to work under pressure. I am also passionate about photography, music, and traveling.

Work Experience

09/2021 - present, Manager - Product & Marketing, ZestMoney, Pune, India

Planned and implemented growth strategies.
Conducted customer research and identified key pain points in the loan application process, leading to the development of a streamlined, user-friendly application flow.
Reporting to the Product Manager and collaborating with the product development team.
Built successful retail teams instilling a culture of collaboration and developing daily plans and common group goals.
Developing marketing strategies for enhanced product features.
Improved the onboarding experience for new customers, resulting in a 20% increase in conversion rates.
Conducted competitive analysis and recommended pricing changes, resulting in a 10% increase in revenue.
Worked with the marketing team to develop targeted campaigns for different customer segments, resulting in a 25% increase in loan volume.
ZestMoney awareness and sorting out daily operational or business issues.
Partners Success - MSAT, Bug issue, YM, and other internal success metrics, Marketing - Planning on cost and return effective ways for in-store brand Team Management.
Stakeholder Management - Coordination with the various team internally - Partner Ops, Product, Risk, Finance, Streamline the process.
Developing product specifications and user stories to communicate product requirements to the development team.
Collaborating with sales and marketing teams to develop go-to-market strategies for new products and features.
Staying up-to-date with industry trends and emerging technologies to ensure ZestMoney remains competitive in the market.
Competition Check - Update scheme from competition / Competition growth check.
Reduced expenses by renegotiating vendors.
Investigated and resolved customer complaints.
Collaborated with the design team to develop a user-friendly mobile application, resulting in a 25% increase in app usage.
Led the development of a mobile app for customers to manage their loans, resulting in a 30% increase in app engagement.
Led the development of a training program for the customer support team, resulting in improved customer satisfaction and a reduction in support-related issues.
Collaborated with engineering and design teams to launch a new feature allowing customers to customize their loan terms and repayment schedule.
Conducting market research and gathering customer insights to identify new product opportunities.

05/2019 - 09/2021, Team Manager - Product & Marketing, Vivo, Pune, India

Conduct research to identify customer needs and market gaps.
Managed a cross-functional team to develop a new mobile product line that targeted a specific niche market, resulting in a 50% increase in sales for vivo in that market segment.
Improved team sales performance by providing targeted mentoring and leading by example closing 6500+ units of sale every month.
Generated everyday reports using the Salesforce dashboard to track sales trends and conversion rates and guide the sales team accordingly.
Exceeded revenue targets by 16 Cr+ by delivering exceptional service in Modern Trade channels.
Managed a team of 45+ to fulfill goals on time and within budget.
Created and launched a new marketing campaign that increased brand awareness for vivo mobile phones by 40%.
Successfully launched a new smartphone model that exceeded sales targets by 20% in a quarter.
Conducted user research that resulted in a new feature being added to the vivo mobile phone lineup, which increased user satisfaction by 25%.
Reviewed operational results to proactively manage and adjust budgets or plans.
Develop and manage efficient distribution networks for sales.
Training internal departments on new product features and providing support to customers.
Developing product documentation and training materials for internal teams and external partners.

03/2017 - 05/2019, Assistant Manager (Apple India), ManpowerGroup Services India Pvt Ltd, Pune, India

Increased MoM business by 20% in MacBook & iPad categories.
Collaborated with team members to achieve target results.
Participated in team-building activities to enhance working relationships.
Demonstrated a sales-focused approach to customer service, continually achieving goals and expanding the customer base.
Employed exceptional communication and relationship-building skills to develop trusting, professional customer relationships.
Scheduled and saw a large volume of daily customers, providing advice and support on problems.
Collaborated closely with Apple sales teams to ensure that clients received comprehensive and effective solutions that met their specific needs.
Successfully resolved technical issues and provided ongoing support to clients, ensuring their continued satisfaction with Apple products.
Created and maintained relationships with key stakeholders, including IT managers, C-suite executives, and other decision-makers, to ensure that they had access to the latest Apple products and services.
Conducted in-depth market research and analysis to identify trends and opportunities in the mobile and laptop products space, informing Apple's product development and marketing strategies.
Presented at industry events and conferences, sharing expertise and insights on Apple products and their role in driving business success.
Mentored and trained junior team members, helping them to develop their skills and become successful Sr. iPro.

07/2012 - 03/2017, Mac Solution Consultant (Apple India), Channelplay Pvt Ltd, Pune, India

Worked with customers to understand their needs and provide excellent service.
Successfully helped multiple clients migrate to new MacBook laptops, ensuring a smooth transition and minimal downtime.
Developed and presented customized training programs for businesses and organizations on how to optimize their use of Apple products.
Consistently exceeded sales targets by identifying and capitalizing on opportunities to upsell Apple products and services.
Developed a deep understanding of the Apple ecosystem, including mobile and desktop operating systems, apps, and accessories, and used this knowledge to provide expert advice to clients.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased sale conversion rate by 15% in each quarter.
Increased VAS product business by 10% MoM.
Meet sales, service, and attach rate goals set for the store locations and in most cases aggressively beat these goals, ensuring individual and store results exceed other locations.
Be actively involved in all store-level activities to ensure the highest possible revenue targets, service, and attach rates are being fulfilled.
Maintain high levels of customer service, satisfaction, and integrity and minimize dissatisfaction and returned product volumes.
Develop strong working relationships, teamwork, and a sense of mutual respect with the in-store manager and members of the virtual team.
Implement and deliver Apple-directed initiatives and leverage Apple strategies and programs.
Ensure store staff is well briefed and trained on new Apple products and promotions.
Ensure that Apple product merchandising is always up to standard and updated as required to meet brand, product, and segment-specific information and promotions.

10/2010 - 11/2011, Retail Sales Associate, Reliance Retail, Pune, India

Answer customers’ questions about specific products/services.
Conduct price and feature comparisons to facilitate purchasing.
Cross-sell products.
Ensure racks are fully stocked and check stock level.
Inform customers about discounts and special offers.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.
Follow up with existing customers for closing the sale.

Education

07/2022 - present, Management Development Program (MDP), Product Management, Indian Institute of Management, Kozhikode, Kozhikode, India

2019 - 2021, MBA, Marketing Strategy, Jaipur National University, Pune, India

04/2014 - 04/2017, Bachelor in Technology, Civil Engineering, Himalayan University, Pune, India

04/2011 - 04/2013, Diploma, Civil Engineering, Institute of Advanced Studies in Education, Pune, India

03/2008 - 03/2009, Secondary School Certificate, Kendriya Vidyalaya, Pune, India

Skills

Management Skill

Pricing Policy Development

Problem-Solving

Time Management

Lead generation

Relationship Building

Customer Retention Strategy

Marketing Strategy

Leadership

Team Development

Strategic Sales Implementation

Lead Generation

Technical Skill

Google Ads

SQL

Microsoft Excel

Microsoft PowerPoint

Agile Methodology

Data Analysis and Visualization

User Experience (UX)

A/B Testing

Product Roadmap Development

Rapid Prototpying

REST API

Hobbies

Photography

Listening to Music

Traveling

Playing Badminton

Volunteering

09/2022 - 11/2022, Product Manager Cohort Member, The Product Folks, Pune, India

Introduction to Product Management.
Portfolio importance & steps on Notion.
Creating user personas.
Identifying customers’ needs.
Studying customer behavior.
Strategy development
Internal roadmap.
External roadmap.
MVP release and external testing.
Developing product vision and strategy
Team and stakeholders management.
Constant product improvement

Certificates

03/2021, The Fundamental of Digital Marketing, Google Digital Garage, https://learndigital.withgoogle.com/link/1qsdpcedm9s

07/2022, Business Analytics with Excel, Simplilearn, https://simpli.app.link/NpXmXAkjprb

08/2022, Product Analytics Micro-Certification (PAC)™, Product School, https://productschool.teachable.com/courses/1373833/certificate

08/2022, Product-Led Growth Micro-Certification (PLGC)™️, Product School, https://productschool.teachable.com/courses/1696269/certificate

09/2022, Product Management Frameworks, GrowthSchool, api.growthschool.io/certificate/76d4ef08-495d-4924-b5e5-4b8157f2cbb3

11/2022, Product Management Principles, The Product Folks, https://certificate.givemycertificate.com/c/47b2008d-9774-413e-9366-bace7efae2e8

02/2022, Learning Data Analytics: 1 Foundations, LinkedIn, https://www.linkedin.com/learning/certificates/ebbd5767f0e32e76f2da38b98b3fbb902e2df5d04f6fcd154afb177c945f0bd3?trk=share_certificate

Social Media

@Afroz Alam - https://www.linkedin.com/in/afroz-alam/

@Afroz Alam - https://www.facebook.com/Afroz1225

@Afroz Alam - https://twitter.com/afrozalam122

Position Overview:

The Senior Product Manager is a key leadership role responsible for overseeing the entire product lifecycle. They collaborate with cross-functional teams to develop and execute product strategies, manage product roadmaps, and drive product development. This position requires strong analytical skills, market research, and customer insights to identify opportunities and guide product enhancements. The Senior Product Manager plays a critical role in delivering innovative and customer-focused solutions, while ensuring alignment with the company's goals and objectives.

Company Overview:

Bajaj Finserv is a leading financial services company based in India. It operates across diverse sectors, including lending, insurance, asset management, and wealth management. With a customer-centric approach, the company offers a wide range of financial products and services, catering to the needs of individuals and businesses alike. Bajaj Finserv is known for its innovative solutions, simplified processes, and strong customer support. As a trusted brand, it continues to empower millions of people by providing access to financial products and helping them achieve their goals and aspirations.

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