Technical Support Engineer Resume Sample

Land your dream job and learn to write your own resume with this expertly drafted Technical Support Engineer resume sample. Copy and paste this resume example at no cost or alter it with ease in our easy-to-use resume maker.

Rewrite Sample with AI
1M+ job seekers
This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.
Was this sample helpful? Rate it!
Average: 4.7 (33 votes)

Technical Support Engineer Resume Sample (Full Text Version)

Alison Ettell

Address: 99999, Oslo, Norway
Nationality: French
Date of birth: 1993-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999
Web: www.kickresume.com

Languages

Languages
French
English
Italian
Norwegian

Skills

Computer skills
PHP
SQL
C++
JavaScript
HTML / CSS
Softwares
SQL Server
SalesForce
Atlassian Jira / Confluence
MS Office / LibreOffice
Active Directory
OS
Windows ( XP to 10 )
Linux
Android
Mac OS
Soft skills
Communication
Teamwork
Flexibility
Learning capacity

Education

09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France
  • Attained comprehensive knowledge in IT through specialized coursework encompassing programming in multiple languages, project management, teamwork, communication, and legal principles.
09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France
  • Attained Baccalauréat SSI, the French equivalent of 'A' Levels, with a focus on Mathematics, Physics, and Engineering Sciences.

Experience

07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway
  • Developed a brand-new and scalable support architecture for a rapidly expanding company.
  • Created custom reports tailored to individual customer needs.
07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland
  • Provided phone and ticket support to Blue Tree Systems customers
  • Conducted technical analysis by researching previous cases, managing Active Directory, and executing SQL queries to databases
06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland
  • Provided phone and ticket technical support to SAP Business ByDesign Customers for SAP SSC (Ireland) Ltd. in Galway, Ireland while onsite at CPL Solutions Ltd.
  • Conducted solution search in internal documentation to resolve customer issues effectively.
  • Performed technical analysis to troubleshoot and resolve complex technical problems.
  • Facilitated efficient communication and interfacing between developers and end customers to ensure timely and accurate resolution of issues.
09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom
  • Delivered exceptional phone and email technical support to French-speaking EA customers.
  • Utilized strong communication skills to troubleshoot and resolve technical issues promptly.
  • Demonstrated proficiency in providing professional and efficient customer service in a fast-paced environment.
04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France
  • Completed a work placement at Les Papillons Blancs de Bergerac in Bergerac, Dordogne, France
  • Contributed to website development for a charity organization dedicated to providing employment opportunities for individuals with intellectual disabilities.

Hobbies

Languages
History
Cooking

Cognitive traits

Planning Speed - 91%
Planning Efficiency - 64%
Flexibility Adjustment Speed - 52%

Emotional traits

Effort for High Reward - 67%

Social traits

Learning from Mistakes Well - 89%
Learning from Mistakes Quickly - 55%

Strengths

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.
Create Resume With AI Let your resume write itself — with AI.

Related IT support officer resume samples

Network Support Specialist Resume Sample
Network Support Specialist Resume Sample
Sr. Technical Support Specialist Resume Template
Sr. Technical Support Specialist Resume Template
Operations Analyst at Rippling Resume Sample
Operations Analyst at Rippling Resume Sample

Related engineering cover letter samples

Construction Assistant Cover Letter Sample
Construction Assistant Cover Letter Sample
Landscape Worker Cover Letter Example
Landscape Worker Cover Letter Example
Protection and Control Engineer Cover Letter Sample
Protection and Control Engineer Cover Letter Sample

Let your resume do the work.

Join 6,000,000 job seekers worldwide and get hired faster with your best resume yet.

Create Resume
english template stanford template rectangular template