Technology Assistant Resume Sample

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Technology Assistant Resume Sample (Full Text Version)

Zhuan Ming

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Results-oriented Technology Assistant with a customer-focused approach and extensive technological proficiency. Skilled in managing computer systems and adept at troubleshooting IT issues. Certified Wireless Network Administrator with a proven ability to collaborate in team settings and a strong commitment to professionalism. Effective communicator with a track record of providing exceptional IT support.

Work experience

06/2017 - 07/2019, Technology Assistant, Wells Enterprise, Inc., Groningen, Netherlands
  • Provided technology support to various companies by configuring computer systems and maintaining hardware and software.
  • Troubleshot desktops, monitored and improved internal networks, and built and maintained professional relationships with suppliers.
  • Developed and managed databases, resolved IT-related problems and inquiries, and provided recommendations to IT managers and executives.
  • Demonstrated exceptional customer service by creating new user accounts and identifying potential clients and business partners.
  • Successfully increased customer satisfaction with provided services from 87% to 97% within one year.

Education

09/2013 - 05/2017, Computer Science, University of Groningen, Groningen, Netherlands
  • Achieved a GPA of 4.0, ranking in the top 2% of the program
  • Received the 2016 Academic Excellence Award
  • Participated in clubs and societies including the Astronomy Society, Debate Club, and Math Society.
09/2011 - 05/2013, IB Diploma Program, Qingdao No.2 High School, Qingdao, China
  • Achieved Distinction by earning a Grade 1 (A/excellent equivalent) in all 4 subjects of the IB Diploma Program
  • Received the 2013 Best Graduate Award for outstanding academic performance
  • Actively participated in extracurricular activities including Computer Club, Physics Society, and Swimming Club

Skills

Languages
Chinese
English
German
Computer Skills
Microsoft Office
Solarwinds Network Performance Monitor
Zabbix, Incinga
Datadog, ConnectWise Automate
Interpersonal Skills
Analytical Skills
Communication Skills
Critical Thinking
Organizational Skills
Technological Expertise
Teamwork
Time Management

Volunteering

09/2013 - 05/2014, First Year Representative, University of Groningen, Groningen, Netherlands

Certificates

03/2019, Certified Wireless Network Administrator, Information Technology Institute

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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