IKEA E-commerce Operations Manager Resume Sample

Hired by: IKEA

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IKEA E-commerce Operations Manager Resume Sample (Full Text Version)

Mary Parker

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Experienced E-commerce Operations Manager with a demonstrated history of working within the Retail, E-commerce & Customer Services Industry. Commercial & Analytical mindset with focus on excellence in Customer Experience

Work experience

12/2013 - 09/2016, E-commerce Operations Manager, PANDORA A/S, Copenhagen, Denmark

Order & Sales Forecasting & daily monitoring (B2C)
New Product Introduction (7 yearly Drops)
eSTORE Demand Planning for EMEA
Making sure Service Level Agreements (SLA's) are followed at the Customer Care Center & Distribution Center
Monthly Operational Reporting EMEA including KPI reporting
Implementation of new processes and procedures for effective and efficient operations: Promotion Readiness Checklist, FAQ's, landing pages, ect.
Responisble for the service and quality of the PANDORA eSTORE Customer Care Center & Operations for 9 counrties & 8 Languages.

10/2012 - 11/2013, Product Coordinator, Group Design & Products, PANDORA A/S, Copenhagen, Denmark

Working as Product Coordinator for Group Watches - Product Development Department.
Data Analysis (Sales, Inventory, Revenue, Repairs)
Trend/Brand Research
Forecasting
Development of Global Training Material
Development of POS Material
Maintenance of Product Data
Product Master Data Creation
Online Sales Coordination

07/2004 - 09/2012, Logistics & Master Data Coordinator, JABRA (GN Netcom), Ballerup, Denmark

Logistic Coordinator for Fulfilment Department – Global Supply Chain
Support Sales offices with ordering, returns & refusal, credits and invoices
Coordination of Reworks, new product launches and After Market Service
Allocation of Orders
Monitoring of Inbound/Outbound shipments
KPI reporting & Analysis

Education

01/1987 - 10/1992, Secondary Education, Indooroopilly State High, Brisbane, AUSTRALIA

01/1993 - 10/1996, Technical Design, Technical And Further Education, Brisbane, AUSTRALIA

Skills

Languages

English (NATIVE)

Danish

Swedish & Norwegian

IT

ERP: AX, Navision, Agile

Excel

Microsoft: Outlook, PP

Analytics, Google, IBM & Adobe

Achievements

Implementing various techical improvements: Pro-Active Live Chat, Various Payment methods, fraud prevention, Order tracking, Blind Returns.
Turned around a low performing out-sourced Customer Care Center to high performing motivated team
Implemention of Supply Chain processes for EMEA online sales, in result reducing instances of online out of stock by 40%

Strengths

Set high standards

Good with People

Sence of humour

Structured

strong analytical mind set

Motivated by challenges

Proactive

Detailed

IT know-how

Trusting & Trustworthy

Problem solver

Hobbies

Trying to be artistic

My Family

Shopping Online

Position Overview:

E-commerce Operations Manager

As the job title advises, these professionals spend most of their time on the management of various E-commerce functions and activities. Besides that, they are also often in charge of the development and implementation of new E-commerce processes and procedures in order to increase the company's sales. Their other duties include recruitment of new personnel, support of the company's executives, creation of original advertising campaigns, etc. Therefore, previous leadership experience is usually required of them. On top of that, they should also have extensive knowledge of not only eCommerce but other fields like marketing, sales, and business development as well. The university degree is, in most cases, not mandatory but might be a big plus.

Company Overview:

Often described as a "heaven for stylish and affordable home goods" IKEA belongs to the small group of the biggest retail companies in the world. With a revenue of more than €37.05 billion and over 211,000 employees, it has been producing ready-to-assemble furniture since 1943. Speaking of what's really like to work there, IKEA has been ranked as one of the top 20 employees, not only in Scandinavia but internationally as well. They offer great benefits and fair pay and you'll also have a chance to experience work in other departments. On the other hand, as it's such a huge company, there is a lot of politics involved and making any change or innovation in the workplace might take a lot of time and effort. The eCommerce Operations Managers at IKEA earn $76,971 in the United States on average.

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