Access Management Administrator at Charles Schwab Resume Sample

·  Provide 24 hour, 7 day-a-week front line monitoring of Applications and Infrastructure supporting the CVS Health partner, client and customer base. 

·  Provide application and system monitoring by shift

·  Respond to warning/error messages via tool or user

·  Perform periodic system health checks

·  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems processes and review of system and application logs

·  Systems monitoring and capacity planning

·  Provide technical support for hardware and software of in-office and remote employees

Worked on a team of 20 to provide 24-7 support of enterprise server environments

• Perform regularly scheduled patching on all windows servers with the use of Shavlik
• Help application teams schedule a 4 week cycle for their stage/dev/test/production environment servers
• Perform scheduled windows patching of servers with SCCM
• First level support for primary/secondary data centers, as well as virtual environment
• Diagnose issues proactively as alarms arise through monitoring tools
• Accept escalation of technical issues from supporting teams
• Complete tickets submitted by help desk in the order they are received through Cherwell
• Grant application access through security groups
• First level support for Windows Active Directory/group policy issues
• Assess areas for possible automation when necessary
• Coordinate with offsite techs to support physical hardware in airports all over the world
• Assist on bridge calls for technical issues that are impacting the airline
• Monitor network topology for all airports and offsite offices for the enterprise
• Do daily walks of the data center to locate any failing hardware

Support internal employees as they called into our 24-7 call center

• Take incoming calls from end users for various application issues
• Escalate any widespread issues to next level support
• Create documentation to teach help desk employees troubleshooting steps
• Train/monitor new hires during their probational period
• Assist in paging teams to join bridge calls when issues are escalated

Onsite desktop support for Mercy Gilbert Medical Center

• Take incoming calls from end users for various application/desktop issues
• Work tickets that end users submit through the help desk
• Work with medical staff to resolve hardware issues
• 24-7 On Call support for 1 week every 2 month rotation
• Support of printers, scanners, desktops, and other computerized medical equipment