Branch Customer Service Representative Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Branch Customer Service Representative Resume Example (Full Text Version)

Ninna Arkko MSc.

E-mail: hello@kickresume.com

Telefón: 555-555-5555

SUMMARY

Experienced and dependable Branch Customer Service professional with a distinguished track record in the financial services industry, adept at providing exceptional assistance in fast-paced bank branch settings. Demonstrated commitment to resolving customers' financial concerns and enhancing the bank's reputation. Skilled in actively listening, swiftly resolving issues, and fostering strong, professional relationships with retail clients. Committed to adhering to bank protocols and cultivating customer loyalty. Exceptional performance in collaborative team settings and autonomously.

ACCOMPLISHMENTS

Branch Customer Service Representative, Versobank AS, Tallinn, Estonia

Achieved a 10% increase in cross-selling of bank products within one quarter through exceptional networking skills.
Successfully reactivated 100 dormant accounts by proactively contacting individuals and providing information on current promotions.

Branch Customer Service Representative, InBank AS, Tallinn, Estonia

Achieved Employee of the Month recognition three times throughout 2019: January, May, and September.

WORK EXPERIENCE

01/2013 - present, Branch Customer Representative, Versobank AS, Tallinn, Estonia

Assisted bank account holders in resolving common issues related to debit cards, credit, loans, and savings accounts.
Consistently met sales targets by promoting and selling financial products including credit cards, retirement accounts, insurance policies, and checkbooks.
Responded promptly to customer inquiries, assessed needs, and provided optimal solutions.
Managed daily operations in a high-volume banking environment, including collecting customer subscriptions and balancing cash, credit cards, and checks.

03/2000 - 02/2010, Procurement Manager, Westfield Corporation, London, United Kingdom

Provided expert guidance to customers in account opening and transaction processing
Evaluated, suggested, and executed adjustments to operational procedures to enhance efficiency across branch, region, and bank
Managed client inquiries via phone, offering updates on account balances and transaction statuses

EDUCATION

09/2001 - 06/2002, Master of Science in Banking and Finance, Tallinn University, Tallinn, Estonia

09/1998 - 08/2001, Bachelor’s Degrees in Accounting, Tallinn University, Tallinn, Estonia

Graduated in the top 5% of my class
Successfully completed Bachelor's Degrees in Accounting
Demonstrated exceptional academic performance
Excelled in accounting coursework
Received accolades for outstanding achievements in the field of accounting

SKILLS

Cash handling and Cash processing

Microsoft Package

Mail and Banking Software

Languages

Estonian

English

German

Strengths

Strong verbal, written and interpersonal communication skills.
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy.　
Ability to perform interest calculations and account adjustments.　
Ability to manage multiple tasks/projects and deadlines simultaneously.

Hobbies

One of my true loves is gardening

A keen interest in classic films

Enjoy drawing, painting, and sketching

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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