Customer Care Representative Resume Template

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Customer Care Representative Resume Template

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Customer Care Representative Resume Template (Full Text Version)

CORMAC WERNER

E-mail: hello@kickresume.com

Phone: 555-555-5555

PROFILE SUMMARY

Experienced Customer Service Representative with a proven track record of over 6 years in a dynamic call service setting. Committed to the motto "A happy customer is a loyal customer," driving me to excel in resolving challenging situations and delivering top-notch results. Achieved a 98% positive customer satisfaction rating at Dell Technology Inc. Proficient in utilizing various customer service software, adept at conflict resolution, and known for maintaining a positive attitude under pressure. Eager to leverage my expertise in customer service to assume a leadership role in a new organization.

PROFESSIONAL EXPERIENCE

09/2015 - 07/2018, Customer Care Representative, Dell Technologies Inc., Dublin, UK

Achieved a 25% increase in customer retention and a 20% increase in company production by acquiring new customers
Recognized as the #1 Customer Service Rep out of 15 representatives in the division in 2014, based on customer satisfaction, speed of resolution, and availability
Handled 90+ calls daily, performing tasks such as signing up new customers, retrieving customer data, providing relevant product information, and canceling services
Effectively described products to customers, accurately explaining details and care instructions
Organized customer information and account data for business planning and customer service purposes
Utilized comprehensive product knowledge and friendly sales techniques to generate additional revenues by upselling product specials and complementary items.

01/2013 - 06/2015, Customer Care Representative, Amazon Inc, Dublin, UK

Achieved resolution of an average of 250 inquiries weekly, consistently meeting performance KPIs in speed, accuracy, and volume.
Answered calls and attentively addressed client concerns regarding their accounts.
Responded to client inquiries regarding order status through phone, chat, or email.
Identified necessary actions to meet customer needs and expectations.

EDUCATION

09/2008 - 10/2012, Bachelor's of Arts, Communications, University of Dublin, London, United Kingdom

Achieved Deans scholarship recipient status
Completed Bachelor's of Arts in Communications
Demonstrated exceptional communication skills
Engaged in various extracurricular activities related to field of study
Conducted research projects on communication theories
Collaborated with classmates on group projects
Presented findings at academic conferences
Received positive feedback from professors on academic performance

02/2004 - 07/2008, College Diploma, Townsend Harris High School, Dublin, UK

AWARDS

2015, EMPLOYEE OF THE MONTH, Dell Technologies Inc.

2013, "FASTEST LEARNER", Amazon, Inc.

SKILLS

Systems

Microsoft Office Suite

Salesforce

Stock Records Management

Order Fulfilment

Languages

English

Spanish

French

Strengths

Client Relations - 94%

Customer Complain Resolution - 92%

Exceptional telesales skills - 87%

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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