Customer Service Assistant Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

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Customer Service Assistant Resume Sample (Full Text Version)

Naito Akasuki

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Results-oriented Customer Service Assistant with a proven track record of delivering exceptional advice and support to customers. Skilled in executing office management tasks, implementing new customer service processes, and procedures. Exceptional communicator with strong time management and analytical abilities. Demonstrated capability to thrive both independently and collaboratively within a team setting.

Work experience

06/2017 - 05/2019, Customer Service Assistant, Waitrose & Partners, Inc., Bristol, United Kingdom

Provided valuable advice and support to customers, consistently meeting established performance standards.
Greeted customers, answered phones, responded to emails, handled complaints, and maintained databases.
Executed office management tasks, monitored inventories, prepared detailed reports, and presented findings to management.
Spearheaded the development and implementation of new processes, resulting in a customer satisfaction increase from 76% to 97% in 2 years.
Achieved top ranking in the Customer Support Department for delivering outstanding results and consistently high performance.

Education

09/2013 - 05/2017, Business Administration, University of Bristol, Bristol, United Kingdom

Achieved First Class Honours, ranking in the top 10% of the Business Administration programme
Participated in Business Club, Film Society, and Tennis Club during academic tenure.

09/2011 - 05/2013, IB Diploma Programme, International Christian University High School, Koganei, Japan

Achieved Distinction in IB Diploma Programme with Grade 1 (equivalent to A/excellent) in all 6 subjects.
Participated in extracurricular activities including Comics Club, Chess Club, and Water Polo Club.

Skills

Languages

Japanese

English

French

Computer Skills

Microsoft Office

Freshdesk, LiveAgent

TeamSupport, SupportBee

JIRA Service Desk

Interpersonal Skills

Analytical Skills

Attention to Detail

Communication Skills

Leadership Skills

Time Management

Teamwork

Volunteering

09/2015 - 05/2016, Vice President, University of Bristol Business Club, Bristol, United Kingdom

Certificates

09/2018, Certified Customer Service Performance Professional, Customer Service Institute

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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