Customer Support Specialist Resume Example

Part-time Employment as shop assistant and field sales agent:

• Assisted shoppers to find the goods and products they are looking for.
• Worked within established guidelines, particularly with brands.
• Answered queries from customers and resolved problems if any.
• Effectively communicated with clients via telephone, face-to-face and written communication.
• Professionally and effectively employed sales skills to achieve targeted sales.
• Actively involved in stock control and management.

Full-time Employment as gardener on a cemetery and management consultant in the back-office, with not only but also the following tasks:

• Work as a gardener on the biggest cemetery of cologne, leading a team of 5 colleagues.
• Assist in the coordination of plans and designs.
• Coordinate schedules and work loads.
• Estimate costs and schedules and other elements associated with construction projects.
• Organize client and team meetings.
• Helped to monitor the flow of development activities to ensure completion of landscape-architectural work.
• Develop design ideas and create design presentations (on-field).

Engagement as CEO of a new-founded prototyping company, develop and integrate the firm into the mother-company (holding-structure):

• Contributed with business development.
• Created and implemented training manual for all staff.
• Developed marketing strategies and created ongoing marketing content.
• Developing and implementing advertising/ promotional campaigns to increase business opportunities.
• Ensured customer satisfaction before, during and after all work.
• Hired and trained new employees.
• Dealing with customer claims.
• Responsible for daily operations.
• Staffed and phased crew according to business peaks.

Engagement as Production Manager in the CNC-machining facility:

• Communication with foreign clients.
• Developed relationships with vendors, negotiated costs and services and acted as liaison between departments.
• Established, cultivated, and managed client relationships.
• Preparing and delivering performance reviews.
• Record supervisor feedback.
• Recruiting and training new employees.
• Receiving and distributing customer orders, ensuring their high-quality and on-time delivery.
• Run daily review sessions.
• Consulting with the customer to define a specific and detailed standard of procedure to improve the current one.
• Distribution of work load to operators in order to achieve daily production target.
• Doing an audit control on completed work to supply a non-error work to customer.
• Handling entire product manufacturing stage from planning, execution, quality of raw materials.
• Manage work allocation of the team members to meet the deadline and monthly production target.
• Planning day to day production to achieve maximum production.
• Balancing on materials and finish product to ensure the outlet as production schedule.
• Able to evaluate operational needs and implement strategies that increase productivity, enhance quality, and improve cost effectiveness.

Working as a Professional in single-part-manufacturing and rapid prototyping for Employers and Clients in the Machine Building and Motorsports Industry, with the following tasks:

• Utilized expert level of all machine function in a troubleshooting capacity.
• Communication with clients.
• Confirm program operation by conducting tests; modifying program sequence and/or codes.
• Producing technical documentation.
• Using and implementing different data structures.
• Checking the quantity and quality of products to guarantee products' performance.
• Create, analyze and present quality report.
• Interfacing with sales and purchasing.
• Maintain the project schedule used by the team to plan and prioritize activities.
• Training of new Quality Checkers in the production line.
• Writing inspection report.
• 1-on-1 sessions with management to discuss improvements for customer service reps.
• Attend conference and client-talks to ensure smooth progress.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Supervised production ensuring high quality work and all functions performed in a timely manner.
• Making sure that polices and procedures meet customer quality standards.
• Handling complaints from international clients.

Dual Education in Company-own Education Facility and Technical School (3:2) :

• Learning theoretical and practical fundamentals of manual metal working,
• Fundamentals of programming, using and maintaining Computer controlled Machines,
• Reading and creating of technical drawings and quality reports,
• Producing single parts, samples and prototype parts from raw material to finished part.