Desktop Support Technician Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Desktop Support Technician Resume Example (Full Text Version)

Fabio Segert

Address: Luebeckertordamm 55, 92311, Berlin, Germany

Email address: fabiosegert@gmail.com

Phone number: 09181 55 58 78

Profile

Experienced Desktop Support Technician with a strong focus on customer service and technical expertise. Skilled in providing exceptional IT support, optimizing workstations and operating systems, troubleshooting hardware issues, and managing inventory. Certified professional who excels in collaborative team settings, leveraging advanced problem-solving skills and analytical abilities to achieve optimal results in technology-driven environments.

Work experience

10/2017 - 02/2019, Desktop Support Technician, National Credit Services, Inc., Berlin, Germany

Managed maintenance of 200+ computers with various operating systems (Windows 10, Linux, iOS); upgraded and repaired hardware as necessary.
Assisted employees with technical concerns and provided support.
Tested and integrated new software, identified and executed corrections as needed.
Actively participated in weekly team meetings with senior manager.
Recognized as Employee of the Month for outstanding performance.

06/2016 - 10/2017, Desktop Support Technician, Kaiser Permanente, Inc., Berlin, Germany

Troubleshot and resolved users' issues using own knowledge and judgement; communicated with clients via email and/or telephone to provide exceptional customer service.
Collaborated with the Operations team to develop and implement new procedures, resulting in significant improvements to workstation and operating systems.
Managed office supplies and provided feedback to managers.
Executed successful upgrade of 500+ company laptops from Windows 7 to Windows 10.

Education

09/2012 - 05/2016, Computer Science & Business Informatics, Universitat Mannheim, Mannheim, Germany

Achieved First Class Honours in Computer Science & Business Informatics
Participated in Engineering Society, Football Club, and Swimming Club during academic tenure.

09/2008 - 05/2012, Gymnasium, Gymnasium Bammental, Bammental, Germany

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Windows, Linux, iOS

Samanage, Zendesk

Freshdesk

Interpersonal Skills

Accuracy

Analytical Skills

Communication Skills

Good Team Player

Technology Expertise

Volunteering

10/2016 - 12/2017, Charity Fundraiser, Aktion Deutschland Hilft, Berlin, Germany

Certificates

10/2016, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Corporation, Inc.

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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