Front Desk Manager Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Front Desk Manager Resume Sample (Full Text Version)

Jill Pattyn

Address: Route de Neufchateau 16, 8587, Kortrijk, Belgium

Email address: jillpattyn@gmail.com

Phone number: 0493 28 59866

Profile

Professional and results-oriented Front Desk Manager with expertise in delivering exceptional customer service, overseeing all aspects of the Front Office department, and mentoring and supervising team members. Demonstrates strong communication abilities, adeptness at thriving in high-pressure environments, and exceptional time management skills. Actively seeking a Front Desk Manager role with a forward-thinking organization.

Work experience

07/2017 - 03/2019, Front Desk Manager, AmSurg, Inc., Kortrijk, Belgium

Oversaw all aspects of Front Office department
Managed payment processing, website updates, and responding to inquiries from employees and clients
Trained and supervised new staff, conducted data entry reviews
Participated in weekly team meetings with fellow managers
Successfully handled financial reporting for a company generating annual revenue exceeding 1.2 million euros.

06/2015 - 06/2017, Front Desk Manager, Oath, Inc, Kortrijk, Belgium

Oversaw and directed front desk operations, warmly welcoming clients and partners, and addressing their needs efficiently.
Delivered exceptional customer service, adhering to company policies and procedures at all times.
Managed document maintenance and generated detailed sales reports.
Recognized as Employee of the Month three times for consistently outstanding performance.

Education

09/2011 - 05/2015, Business & Management, HEC Paris, Paris, France

Achieved First Class Honours with a GPA of 3.98
Engaged in various clubs and societies such as the Marketing Society, Science Club, and Riding Club

09/2007 - 06/2011, IB Diploma Programme, Ecole du Jury, Kortrijk, Belgium

Completed IB Diploma Programme with Distinction, achieving Grade 1 (A/excellent equivalent) in all subjects.

Skills

Languages

German

English

French

Japanese

Computer Skills

Microsoft Office

eZee Frontdesk

Maestro PMS, RDPWin

Frontdesk Anywhere

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Good Team Player

Leadership Skills

Problem-solving

Time Management

Volunteering

09/2012 - 11/2012, Street Fundraiser, Organisation for the Prevention of Blindness, Paris, France

Certificates

05/2016, Certified Front Desk Supervisor, French Hotel & Lodging Educational Institute

03/2013, Driving Licence, Driving School

Hobbies

Exploring distant lands

Getting lost in a good book

Every kind of sport

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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