IBM IT Support Specialist Resume Example

Hired by: IBM

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IBM IT Support Specialist Resume Example (Full Text Version)

Bartlet Johansen

Nationality: Canadian

Date of birth: 1985-04-24

Work experience

04/2017 - present, Programmer, Angoss, Toronto, Canada

installs and configure computer hardware operating systems and applications
monitors and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.

Skills

Computer Skills

Online research browsing

Word, PowerPoint, Excel

Access, Outlook

Languages Skills

English

Arabic

Interpersonal skills

Customer Acquisition

New Business Generation

Public Speaking

Complaint Handling

Sales Reports

Flexibility

Good team player

Education

07/2013 - 10/2016, • Bachelor of Computer Science, Swinburne University of Technology, Melbourne, Australia

Hobbies

Exploring distant lands

Getting lost in a good book

Capturing moments

Feeling the music

Every kind of sport

Company Overview:

I think we can all agree that IBM is not anymore the white knight of the IT industry as it was, for example, 40 years ago. But that doesn't mean it's not a great place to work and grow professionally and personally. It still operates in more than 170 countries, employs over 10,000 people, and has a revenue of $5+ billion per year. If you decide to join their team, you'll get a chance to work on the innovation of breakthrough technologies and will collaborate with colleagues from all over the world. IBM is also often ranked as one of the top global employers and has won multiple employer awards along the way. According to the employee reviews, the whole application and interview process is very long and can take up to 3 months which should, on the other way, definitely not discourage you to apply if you have dreamed about getting a job there.

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