Provisioning Specialist Resume Example

• Company: Porto Seguro Conecta is a Brazilian mobile operator, the first one in the country to adopt the MVNO model, which belongs to the Porto Seguro group. The operator has existed since August 2011 and is one of the fastest growing MNVOs in the country.

• Roles: As a Provisioning Specialist I am responsible for:

1. Design, documentation, gathering requirements, and technical leadership for all projects that include OSS for Provisioning needs over EMA (Ericsson Multi Activator) and Network Elements like Ericsson HLR, HSS, MiO (SMSc and Voicemail), MTAS (for VoWiFi), ECE (for number portability), Ericsson Charging System (for online charging) and the G&D OTA solution.
2. Logical inventory adminstration, loading SIM card files and managing ranges of phone numbers.
3. Revenue Assurance report design and development for reconciling CRM with the Network Elements base, avoiding revenue losses and frauds caused by Provisioning Asynchrony, using data science methods in Python.
4. Provisioning system EMA (Ericsson Multi Activator) operation support, working to fix issues, analysing errors and unusual behaviors.
5. Design provisioning solutions for Voice, Data and M2M new offers.

• Main Accomplishments:

1. M2M Self Care system: Requested by Product Team, this system will be used by our M2M customers to self-manage their own subscriptions, allowing them to activate a new simcard, deactivate, suspend, add network services (like SMS MT and MO, Voice, Circuit Data etc), and change line number and other network actions. This is essential for Porto Seguro B2B customers like vehicle tracking, credit card machines, and other embedded system customers. I was responsible in this project for OSS (network provisioning) solution Design (Bussiness and System Use Cases) and Technical Leading.
2. Reconciliation (Network vs CRM) procedures Design and Development: Automated reports generation and asynchronisms fix over network elements using data science methods in python programing language and message exchange protocols as SOAP, REST and MML to send provisioning commands into engineering network elements like HLR/HSS, PCRF, SMSc and VoiceMail Platform.

• Company: Ericsson is a multinational networking and telecommunications equipment and services company with headquarters in Stockholm, Sweden. The company offers services, software and infrastructure in information and communications technology (ICT) for telecommunication operators.

• Roles: As a Solution Architect Consultant inside Nextel Carrier, I was responsible for:

1. Provisioning System NPX (Ericsson) issue analysis and fix.
2. New Provisioning solutions design, development, and tests.
3. Revenue Assurance Reconciliation procedures design and development in order to match CRM and Engineering Network. Reporting and fixing divergences and reports development to match CDR's and billing databases, in order to find revenue losses and reprocessing it in order to recover this revenue.

Roles: As BSCS Solution Architect Consultant, I was responsible for BSCS (Billing System) for CBiO Configuration Design, writing all functional documentation for Entel Telecom as part of Entel Billing System migration project.

• Company: Nextel Telecomunicações is a Brazilian subsidiary of NII Holdings, Inc, a mobile communications services company headquartered in Reston, Virginia, United States, where it started in 1987.

• Roles: As Provisioning System Consultant, I was responsible for:

1. Developing Functional and Technical Design, and also for the NPX tests and configurations of Ericsson Provisioning System for all network CRM services.
2. Revenue Assurance reports and anti-fraud analysis, matching CRM and Engineering Network databases.
3. Project alignment between engineering and IT.
4. Global schedule alignment between local IT in Brazil, other Nii markets in Latin America and Nii HQ in USA for projects related to provisioning.
5. Provisioning configurations in Oracle Database, over SOAP, REST and MML interfaces for the NPX Provisioning System, as part of the Ericsson BSCS OSS/BSS solution.

• Main Accomplishments:

1. 3G Network deploy: In this turning point Project, Nextel added 3G offer plans to its portfolio, in order to migrate customers from its old PTT network technology known as iDen. I was responsible for all Provisioning bussiness rules mapping, non functional requirements gathering like hardware sizing and network capacity for OSS systems. I also wrote all Bussiness and System Use cases and did all configurarions for NPX Ericsson Provisioning System, designed all Interfaces between Provisioning System and Order Manager specifications. I further gave support for E2E tests and UAT and implantation. With my work in this project, Nextel avoided more expenses, since it was not necessary to hire Ericsson for these activities.
2. Network Reconciliation: Revenue Assurance Reconciliation procedures design and development, in order to generate reports and fixes for divergences between Billing System/CRM and Engeneering Network. With these procedures that I carried out, Nextel was able to avoid network frauds and revenue losses caused by CRM vs network divergences. The automatic fixes that I implemented over this reconciliation helped decrease calls to company's customer care area as network problems started to be corrected automatically.

• Company: Vivo is a trademark of the Telefónica Group in Brazil. It is a concessionaire of mobile, fixed, and broadband internet and pay TV in Brazil. It was formed by the merger of former state cellular companies.

• About Co-billing in Telecom: Co-billing occurs when we bill one of our customers on behalf of a long distance service provider for services rendered to our customers by that carrier.

• Roles: As a Co-billing system consultant, I was responsible for handling all sorting and billing flows, avoiding revenue losses. I further ensured that all long-distance voice calls that were made using the company's long-distance codes were properly charged and paid by originating operators. With my contribution I carried out functional and technical design for a web portal in our Co-billing system containing multiple dashboards to analyze all co-billing flow, allowing Vivo to accurately analyze each point of the process, and so they were able to improve revenues and avoid losses.

• Company: Claro is a telecommunications operator that was created in Brazil, as a result of the union of six regional operators. It is controlled by the Mexican company América Móvil, one of the largest mobile phone groups in the world.

• Roles: As OSS and BSS Operation Support Analyst, I was responsible for overseeing that the rating and billing systems are working properly, tracking bill cycle processment and invoice generation. In my contribution with the company I was able to avoid revenue losses by fixing issues in rating and billing processment, and also removing fraudulent customers from our database.

• Company: Softcomex is a brazilian software company specializing in international trade support systems.

• Roles: As a System Analyst I was responsible for funcional and technical design for international trade support system for customers like Kodak and Yamaha Brazil.

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