Senior Project Manager Resume Example

Hired by: Asurion

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Senior Project Manager Resume Example (Full Text Version)

Bruno Ganz

Address: 999, Washington, Battle Ground, 99939

Date of birth: 1999-11-09

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Profile

I am electronics nerd, and an outdoors enthusiast with a passion for technology and developing others. I pride myself on being two-steps ahead and finding solutions to questions that have yet to be asked. I am an unabashed perfectionist in my work, and I bring critical thinking and problem solving skills to every situation.

Education

09/2013 - 06/2017, Business Management, University of Phoenix, Phoenix, United States

AA earned in 2015

BS in Business Management earned 2017

GPA: 3.99

Skills

Project Management

Management

Communication (Oral/Written)

Interpersonal Relationships

Experience

02/2017 - present, Manager, Service & Repair, Asurion, Portland, United States

Management of 25 FTE employees across Oregon and Southern Washington within seven Sprint Retail Stores in the PSDS program
Strong interpersonal skills with employees and internal/external customers
Remain focused on objectives and responsibilities in an ever-changing and flexible work environment
Careful balance of customer, employee, and company-first actions to ensure the best solution for all involved parties
Set expectations, follow-up and coach to performance of metrics

03/2011 - 02/2017, Service and Repair Support Specialist, Sprint Corporation, Portland, United States

Supervise and support 23 retail locations throughout Oregon, Idaho, Southwest Washington and Hawaii
Deliver a balanced business in Operations and Customer Experience metrics
Consistent and effective communication to increase Month-over-Month & Year-over-Year Growth
Motivate to achieve superior performance by setting goals and a timeline to achieve 100%+ Performance
Coaching/Development of staff to ensure consistent operations and customer interactions by setting S.M.A.R.T Goals and using the GROW Coaching Method to aid in career advancement
Collaborate with team members across the enterprise to enhance procedures, reduce cycle time, increase profitability, and grow the brand

03/2008 - 03/2011, Assistant Store Manager, Sprint Nextel, Washington, United States

Co-lead a store of 21 employees
Deliver a balanced business in sales, operations, and coaching/development of employees

Volunteering

09/2016 - 01/2019, Planning Commission - Position 5, City of Battle Ground, Battle Ground, United States

Appointment term to Battle Ground Planning Commission expires 01/01/2019.

As part of the Battle Ground Planning Commission, I assist my fellow volunteers with advising the City Council on all legislative land use matters referred to them by the council including comprehensive planning, capital facility planning, transportation planning, and development codes.

I have a passion for contributing to the community where I live because I want it to be a place my friends and children want to live for years to come.

Hobbies

Coffee Connoisseur

Unprofessional photographer

Outdoor enthusiast

High performer

Efficient multitasker

References

Asurion

Co-worker, mentor, coach, business partner - 9 years

Asurion

Manager - 6 Years

BNSF Railway / City of Battle Ground

City Council Member Position 1

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