Several Project Manager CV Sample

Creating tailor made web and mobile applications as well as websites based on our own CMS a e-shop solutions.

Responsible for whole project lifecycle from creating project plan to final release. Coordinating internal resources and ensuring projects are delivered on time within specified scope and budget. Complete account management including negotiating contracts.

Working with clients such as Sedita, Curaprox, Lucron and Nehera.

Project coordination, creating technical specifications and change requests, cooperation in development process and testing, suggesting changes to products and CRM systems.

Providing advanced support for internal customers and preparing e-learning tutorials and documentation for first lines.

Responsible for products such as mobile data rateplans, roaming, M2M and POS.

Defining and implementing new support processes and tools. Managing customer experience in cooperation with sales director. On-boarding and leading of Pipeliner CRM support team based in US and EU.

Migrated multiple feedback and helpdesk tools into single customized application. Increased customer satisfaction resulting in lower churn rates.

Training and leading Pipeliner CRM US and EU support team and selecting new team members. Providing support for sales managers and top client accounts.

Specifying features based on sales requests and customer feedback. Maintaining customer and internal community, creating user guides, internal knowledge base and help page content. Providing introductions and webinar trainings to the users. Presentation of new features and training sales representatives.

Responsibility for end to end Agile development of B2C iOS and Android versions of Sygic GPS Navigation including release planning, marketing coordination. Searching for new map and data providers and regions to cover.

Creating pricing and sales model in cooperation with procurement team. Preparing feature presentations for sales and support training and creating customer documentation with every major release.

Resolving technical and customer care tickets, creating bug reports and feature requests based on customer feedback. Direct cooperation with product owner in implementing customer feedback.

Training and supervision for new support team members.

Testing new billing/invoice system for Orange SK

Testing of document management solution for corporate customers similar to Microsoft Sharepoint. Creating bug reports and writing technical documentation.

Testing various internal and Orange SK projects. Projects included web based applications, tailor-made applications and web-pages. Creating test plans, technical documentation and user manuals.