Technical Support Representative Resume Sample

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Technical Support Representative Resume Sample (Full Text Version)

Robert Techssuper

Address: 9999, Bronx, NY
Email address: hello@kickresume.com
Phone number: 999-999-9999

Profile

Dynamic and proactive Technical Support Representative with a proven track record of delivering exceptional customer service. Proficient in swiftly identifying and resolving product issues, as well as adept at articulating complex situations in a clear and concise manner.

Education

01/2017 - present, Computer Science and Information Security, John Jay College of Criminal Justice, Manhattan, NY
07/2013 - 01/2016, Multimedia Programming and Design, Borough of Manhattan Community College, Manhattan, NY
  • Achieved Dean's List recognition in Spring 2014 for outstanding academic performance.

Work experience

11/2015 - present, Entrepreneur, RJ Media Consulting, Bronx, NY
  • Spearheaded the development of web presence, including concept creation, navigation, layout, programming, UX, and SEO.
  • Designed and implemented dynamic, secure websites on Wordpress platform.
  • Managed and maintained web presence for multiple clients.
  • Established e-commerce websites on Wordpress for clients.
  • Conducted client consultations to gather information and discuss design options.
  • Implemented SEO strategies, internet marketing techniques, and utilized current social media trends.
  • Orchestrated digital photography workflow, including capturing, editing, and backup procedures.
11/2015 - present, Technical Support, Innovation Computer Consulting, Manhattan, NY
  • Administered management of Google Apps for Business/ work.
  • Executed management of Windows Accounts through Active Directory.
  • Processed and successfully resolved a high volume of trouble tickets via phone, remote, or on-site technical support.
  • Ran computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment).
  • Troubleshooted computers to fix Hardware/Software issues.
  • Installed new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed.
  • Performed tests on computer equipment and programs.
  • Set up printers and replaced ink and paper when needed.
  • Set up work Cell Phones and Hotspot.
  • Demonstrated proficiency with networking and understanding concepts such as VPN, DHCP, DNS, IPv4, IP Subnets, along with routing, switching, and firewalls.
  • Prepared and developed class curriculum and presented the material.
09/2014 - 11/2014, Retail Sales Associate, Metro PCS, Bronx, NY
  • Proficiently managed the POS system and cash register to process cash payments and credit card transactions, issuing receipts to customers.
  • Maintained cleanliness and organization in the office and store area.
  • Ensured optimal floor stocking levels to meet customer demand.
  • Delivered exceptional customer service by sharing product knowledge and addressing inquiries.
  • Executed shift check-in and check-out procedures with precision and attention to detail.

Skills

Other Languages
Spanish
English
Microsoft Office
Word
Excel
PowerPoint
Outlook
Operating Systems
Mac OS Sierra
Mac OS X Yosemite
Mac OS X Mavericks
Mac OS X Lion
Windows 7
Windows 10
Chrome OS
Programming
HTML5
CSS3
Wordpress
JavaScript
Java
c++
Adobe
Photoshop
InDesign
Illustrator
Dreamweaver

Certifications

04/2015, Google Apps Certified Administrator, Google for Work

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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