Technical Support Representative Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

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Technical Support Representative Resume Sample (Full Text Version)

Robert Techssuper

Address: 9999, Bronx, NY

Email address: hello@kickresume.com

Phone number: 999-999-9999

Profile

Dynamic and proactive Technical Support Representative with a proven track record of delivering exceptional customer service. Proficient in swiftly identifying and resolving product issues, as well as adept at articulating complex situations in a clear and concise manner.

Education

01/2017 - present, Computer Science and Information Security, John Jay College of Criminal Justice, Manhattan, NY

07/2013 - 01/2016, Multimedia Programming and Design, Borough of Manhattan Community College, Manhattan, NY

Achieved Dean's List recognition in Spring 2014 for outstanding academic performance.

Work experience

11/2015 - present, Entrepreneur, RJ Media Consulting, Bronx, NY

Spearheaded the development of web presence, including concept creation, navigation, layout, programming, UX, and SEO.
Designed and implemented dynamic, secure websites on Wordpress platform.
Managed and maintained web presence for multiple clients.
Established e-commerce websites on Wordpress for clients.
Conducted client consultations to gather information and discuss design options.
Implemented SEO strategies, internet marketing techniques, and utilized current social media trends.
Orchestrated digital photography workflow, including capturing, editing, and backup procedures.

11/2015 - present, Technical Support, Innovation Computer Consulting, Manhattan, NY

Administered management of Google Apps for Business/ work.
Executed management of Windows Accounts through Active Directory.
Processed and successfully resolved a high volume of trouble tickets via phone, remote, or on-site technical support.
Ran computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment).
Troubleshooted computers to fix Hardware/Software issues.
Installed new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed.
Performed tests on computer equipment and programs.
Set up printers and replaced ink and paper when needed.
Set up work Cell Phones and Hotspot.
Demonstrated proficiency with networking and understanding concepts such as VPN, DHCP, DNS, IPv4, IP Subnets, along with routing, switching, and firewalls.
Prepared and developed class curriculum and presented the material.

09/2014 - 11/2014, Retail Sales Associate, Metro PCS, Bronx, NY

Proficiently managed the POS system and cash register to process cash payments and credit card transactions, issuing receipts to customers.
Maintained cleanliness and organization in the office and store area.
Ensured optimal floor stocking levels to meet customer demand.
Delivered exceptional customer service by sharing product knowledge and addressing inquiries.
Executed shift check-in and check-out procedures with precision and attention to detail.

Skills

Other Languages

Spanish

English

Microsoft Office

Word

Excel

PowerPoint

Outlook

Operating Systems

Mac OS Sierra

Mac OS X Yosemite

Mac OS X Mavericks

Mac OS X Lion

Windows 7

Windows 10

Chrome OS

Programming

HTML5

CSS3

Wordpress

JavaScript

Java

c++

Adobe

Photoshop

InDesign

Illustrator

Dreamweaver

Certifications

04/2015, Google Apps Certified Administrator, Google for Work

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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