Head Housekeeper Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Head Housekeeper Resume Sample (Full Text Version)

Jane Nurme

Address: Kase poik 27, 74014, Tallinn, Estonia

Email address: janenurme@gmail.com

Phone number: 682 3591

Profile

Dedicated and proactive Head Housekeeper with a proven track record of successfully managing and overseeing a large housekeeping team. Skilled in recruiting, training, and mentoring staff to deliver exceptional customer service and uphold high cleaning standards. Demonstrates a commitment to safety, punctuality, efficient time management, and strong leadership capabilities.

Work experience

05/2016 - 02/2019, Head Housekeeper, Hallmark Hotel, Tallinn, Estonia

Oversaw and directed a team of 24 housekeepers, ensuring optimal job performance.
Spearheaded recruitment and training efforts for new housekeeping staff, as well as coordinated orders for hotel supplies.
Delivered exceptional customer service and cultivated strong, professional relationships with clients.
Assisted hotel staff with front desk duties as needed.
Recognized twice as Employee of the Month for outstanding performance.

07/2012 - 05/2016, Housekeeper, Apex Hotels, Inc., Tallinn, Estonia

Executed a wide range of housekeeping duties including bed-making, vacuuming, bathroom restocking, furniture disinfection, and carpet shampooing.
Responded to customer inquiries and resolved issues in compliance with company policies, maintaining top-tier customer service standards.
Partnered with fellow housekeepers to optimize cleaning procedures and enhance overall efficiency.
Completed additional tasks as delegated by the manager.

Education

09/2008 - 05/2012, Gymnasium, Tallinna Kesklinna Vene Gumnaasium, Tallinn, Estonia

Graduated with Distinction.
Participated in Dance Society and Volleyball Team activities.

Skills

Languages

Estonian

English

Russian

Interpersonal Skills

Complaint Handling

Communication Skills

Good Team Player

Leadership Skills

Self-directed

Time Management

Workplace Punctuality

Volunteering

07/2017 - 10/2018, Volunteer Befriender, Estonian National Foundation, Tallinn, Estonia

Certificates

04/2016, Personal Leadership Certificate, Estonian Leadership Center

Top 10% of the Programme

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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